Can't login: Creative Cloud Android app

[alexf58087719]

Hello,
I've had this problem for a while now, I have tried restarting my phone and reinstalling the app.
I can't log in with any login option, and when I tap Continue with Adobe ID, I get the error "an error occured while authenticating. Please try again later"

Login on desktop or other computers is fine. I also can't login on the Creative Cloud website on my phone.

Any help would be appreciated. Thanks, Alex.

[kglad]

what's your android version?

[alexf58087719]

12

[kglad]

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

[alexf58087719]

Thanks I'll try that

[kglad]

you're welcome.

please let us know if the problem was resolved, and if so, how.

[alexf58087719]

Adobe Support have emailed me requesting screenshots of what happens when I try to login on my phone, so we'll go from there.

[kglad]

be careful!

that sounds like a scammer.  when you click reply, do you see an adobe.com domain?

[alexf58087719]

It's from customercare-chatsupport@adobe.com, and it was through their live chat so it should be all okay there. It was only screenshots of the error page, not login details or anything (I can't get that far)

[kglad]

good.  and i haven't seen any scams related to adobe chat.

[roli09]

I have the same issue! Could you solve it? If yes, how?