Can't preview videos on cloud. It's written "octet".

[anilokcu]

Hello.

I've used many cloud services. But by far this creative cloud service is the worst. Always have some problems while uploading files. And after a succesful upload (when i copy files one by one, because when i copy a few files, this service can't handle uploading any of them???) i cant preview them on my online cloud page. It says "octet" instead of "mp4 video".

Can anyone help my please? 

Thanks.

[John T Smith]

>cant preview them on my online cloud page

I'm not 100% sure about this, but I don't think you are supposed to be able to 'run' a video file from the Cloud... you must download to a computer

File sharing https://community.adobe.com/t5/Get-Started/Does-Creative-Cloud-support-sharing-videos/td-p/7113392

-an overview of assets https://assets.adobe.com/files

[anilokcu]

Thanks for your answer but its possible to "run" video files from cloud like other cloud services. And also there is comment section for your videos. Sometimes (if im lucky) i can be able to run them online and share with people. But %90 of my attemps failed.

[John T Smith]

FAQ may help https://community.adobe.com/t5/Get-Started/Helpful-Links-FAQ-Where-can-I-find-links-about-managing-a...

[anilokcu]

[Elax Helm]

I have had this happen many times.  My fix so far seems 100% as I normally encode/export my videos directly to my cloud folder on my desktop.  What I do is:

-Remove the original file to my desktop from the folder or delete it from the cloud web.  Restore the file to the desktop if you deleted it from the web.

- Rename the file.  I add the word "Final" to them if I used a good name already or V1, etc.  

- Add the file back into the folder and let it resync.  

Oddly this has worked for the 8 videos I had the octet issue with.  You can't upload more than 1GB manually but the cloud can sync up to a 25GB or 20GB file.  I have a few 10GB+ in there so that isn't the issue.

[anilokcu]

Thank you for your answer. I tried this today but unfortunately it didnt work for me. I uploaded a new video but it says "octet" again.

[Saleha5E96]

Hi I am experiencing the same issue and can't find a fix... did you figure it out?

[anilokcu]

Hi. Nope, unfortunately i couldnt figure it out. Sometimes cloud system works fine, sometimes not. I think it gave this error for bigger size video footages in general.

[stupooWho]

I have this "mp4 shows as octet in cloud" problem also.

Stops the file from having a thumbnail for me.

Mine is random , files are all same preset in media encoder, I have just had all mp4 in a folder be octet but often is is just a few of them.

I have done the renameing thing and it had that work on a second try(or third).

Files do seam to be fine when downloaded , checksum the same and all.

Is like webserver might just be using the mime type and not the file extension for figuring it out for thumnail generation and friendlyness.

[PicSix]

I am also getting this with Jpeg images, only 25mb so size is not the cause.  Sometimes delelting the images and reloading them works, sometimes not. Very frustrated by this.