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L.A.Broadhead
L.A.Broadhead
Participant
February 27, 2022
解決済み

Can't Share or Collaborate On Folders From Creative Cloud

  • February 27, 2022
  • 返信数 7.
  • 9943 ビュー

Hi All,

I need to share a folder containing several cloud-based XD docs with an external agency. We are collaborating on a new design system, and will all need access to these shared files. I have read and followed along with these tutorials (Share a file or folder publicly, and Collaborate on Creative Cloud Libraries and folders) to no avail. Each tutorial tells me to highlight the CC folder via the web, and press the "share" button. However, on my end, my CC dashboard has no "share" or "add collaborator" button at all.

The share button does appear when an individual XD file is selected, but I don't want to be sending my client a dozen individual invitations to working files. Like the tutorials promise, I would like to be able to send one folder, containing all the libraries and files we need for the project.

Am I missing something here? Is this feature only available for enterprise accounts? Any advice would be helpful so I can troubleshoot the issue, or abandon the idea and save myself the headache. Thanks!

    解決に役立った回答 jbSexton

    did you all contact adobe support?


    I just got off the phone with them to confirm; there is no ability to share folders inside of "Cloud documents" under "Your files", only folders under "Synced files" can by shared. They have no plans to create that functionality and suggest sharing the files individually. Very disappointing, and makes the Creative Cloud fairly useless in larger team collaboration. Folder structure and management is such a huge part of team management, and this makes it impossible using Creative Cloud.

    返信数 7

    S
    SJ Naude
    Participant
    January 25, 2023

    Same issue here. Followed all the instructions and tutorials so far. I can create folders in the Sync tab, and invite people in our team to that folder, but can't save files directly there from XD, and, more annoyingly, can't access the folder or the files within it unless I use the website (no access through the desktop app or individual programs). What's the point of having synced folders then...? Super frustrating.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 25, 2023

      @SJ Naude 

       

      why can't you access the sync folder files locally on your computer?

      J
      jbSexton
      Participating Frequently
      January 31, 2023

      @kgladour team is struggling with this now. We can use the sync folder, but that removes any ability to colloaborate on any files within those folders since those are considered local documents that are synced and not Creative Cloud documents. Without having collaboration in the Creative Cloud folder structures themselves, collaboration is useless, making CC no better than OneDrive or Dropbox. Very frustrating and affects our entire team's workflow.

        Fraitz
        Fraitz
        Inspiring
        January 12, 2023

        It's just Adobe being Adobe!

          G
          Giggle Pix
          Participant
          October 19, 2022

          How is this still an issue? I have folders with dozens of assets to share with colleagues. Can't be sat around all day sharing individual files.

            kglad
            Community Expert
            kgladCommunity Expert
            Community Expert
            October 19, 2022

            @Giggle Pix, if you want to make a request, do so here - https://www.adobe.com/products/wishform.html

            C
            ChrisGillGraphics
            Participant
            October 17, 2022

            We've been having the exact same problem! My team has resorted to sharing indivudal files located in individual team folders. We've been desperately trying to share a single 'client projects' folder but no one can get it to work. Tried on Mac, Windows, Firefox, Chrome, Safari, Edge… NOTHING! At least Adobe is charging us through the nose to be frustraed.

              K
              KathleenODell
              Inspiring
              October 13, 2022

              Same problem here! 

                M
                Matthias5C57
                Participant
                September 29, 2022

                I have the complete same problem here! Tried with two firefox and safari.  Sharing is unusable without folder sharing! File sharing does work.

                 

                This needs to be fixed asap!

                  Nancy OShea
                  Community Expert
                  Nancy OSheaCommunity Expert
                  Community Expert
                  February 28, 2022

                  Please review this help article.  Private folders cannot be shared.  Or try using a different browser/web device that does not have script blockers.

                  https://helpx.adobe.com/creative-cloud/help/share.html

                   

                  Nancy O'Shea— Product User & Community Expert
                    C
                    ChrisGillGraphics
                    Participant
                    October 17, 2022

                    What do you mean private folders can't be shared? Are all folders inside of the individual team member folder 'private'? If so, please explain how to add a global team folder.

                    kglad
                    Community Expert
                    kgladCommunity Expert
                    Community Expert
                    October 17, 2022

                    for those with a team/enterprise subscription contact your plan administrator who should use the contact tab on their admin console.

                     

                    for individual subscribers, use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
                    in the chat field (lower right), type AGENT
                    be patient, it can take quite a while to reach a human

                    p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

                    p.p.s. you can also use twitter to tweet @AdobeCare

                    p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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