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Danique24189299rf7w
Participant
April 26, 2022
Answered

Can't sync - error 198 - install synchronisation component - creative cloud

  • April 26, 2022
  • 1 reply
  • 37135 views

Hello everyone!

I'm pretty desperate for some help. I hope you can help me out.

______

I'm not able to sync in the Creative Cloud. The errorcode is 198. And it says to install synchronisation component. I tried 

- I'm using a macbook

- I did a total uninstall and a reinstall

- I tried logging in and off, and logging in with a different account. Same problem occurs

- I tried this suggested fix : https://helpx.adobe.com/nl/creative-cloud/kb/fix-creative-cloud-error-131.html

- I disabled the firewall, I allowed all adobe-related elements in Settings> Security & Privacy

 

I'm very eager to hear from you and try your suggestions. 

 

Correct answer Tarun Saini

Hi there,

 

We are sorry to hear about your difficulties. Would you mind sharing the version of the operating system along with the system configuration? Make sure your system meets the minimum requirements to run the Creative Cloud Desktop Application  Adobe Creative Cloud System requirements. Also, describe what you were doing just prior to encountering an issue with syncing your files?

 

Please try the below-mentioned steps and check if that helps:-

 

  • Open the Creative Cloud desktop app and then go to Preferences. In the left pane, select Syncing, then click on Pause sync and then after a few minutes click on Resume syncing & see if that helps.

  • You may also try using the Adobe Creative Cloud Cleaner Tool & check if that helps: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
    {Note: Please ensure that before using the Cleaner Tool, you've successfully closed all Adobe Creative Cloud Programs completely from the background}

 

Let us know how it goes.

 

Regards,

Tarun

 

 

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity ManagerCorrect answer
Community Manager
April 26, 2022

Hi there,

 

We are sorry to hear about your difficulties. Would you mind sharing the version of the operating system along with the system configuration? Make sure your system meets the minimum requirements to run the Creative Cloud Desktop Application  Adobe Creative Cloud System requirements. Also, describe what you were doing just prior to encountering an issue with syncing your files?

 

Please try the below-mentioned steps and check if that helps:-

 

  • Open the Creative Cloud desktop app and then go to Preferences. In the left pane, select Syncing, then click on Pause sync and then after a few minutes click on Resume syncing & see if that helps.

  • You may also try using the Adobe Creative Cloud Cleaner Tool & check if that helps: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
    {Note: Please ensure that before using the Cleaner Tool, you've successfully closed all Adobe Creative Cloud Programs completely from the background}

 

Let us know how it goes.

 

Regards,

Tarun

 

 

    F
    Felik24257016dami
    Participant
    April 29, 2022

    Hi Tarun,

     

    I've encountered the same issue, followed your advise by installing Adobe Creative Cloud Cleaner, and it works perfectly.
    All I have to do is clean all components (including Adobe CC) and reinstall Adobe CC from scratch.

    I am running MacOS 12.3.1 Monterey on MacBook Pro 2017.

     

    Thank you!

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      April 29, 2022

      Hi there,

      Thanks for your response. We're glad that it works. Please feel free to reach out to us when you see any doubts while using the application. 

       

      Regards,

      Tarun

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