Can't sync - error 198 - install synchronisation component - creative cloud

New Here ,
Apr 26, 2022 Apr 26, 2022

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Hello everyone!

I'm pretty desperate for some help. I hope you can help me out.

______

I'm not able to sync in the Creative Cloud. The errorcode is 198. And it says to install synchronisation component. I tried 

- I'm using a macbook

- I did a total uninstall and a reinstall

- I tried logging in and off, and logging in with a different account. Same problem occurs

- I tried this suggested fix : https://helpx.adobe.com/nl/creative-cloud/kb/fix-creative-cloud-error-131.html

- I disabled the firewall, I allowed all adobe-related elements in Settings> Security & Privacy

 

I'm very eager to hear from you and try your suggestions. 

 

Schermafbeelding 2022-04-26 om 13.03.10.pngSchermafbeelding 2022-04-26 om 13.03.01.png

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Adobe Employee , Apr 26, 2022 Apr 26, 2022
Hi there, We are sorry to hear about your difficulties. Would you mind sharing the version of the operating system along with the system configuration? Make sure your system meets the minimum requirements to run the Creative Cloud Desktop Application  Adobe Creative Cloud System requirements. Also, describe what you were doing just prior to encountering an issue with syncing your files? Please try the below-mentioned steps and check if that helps:- Open the Creative Cloud desktop app and t...

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Adobe Employee ,
Apr 26, 2022 Apr 26, 2022

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Hi there,

 

We are sorry to hear about your difficulties. Would you mind sharing the version of the operating system along with the system configuration? Make sure your system meets the minimum requirements to run the Creative Cloud Desktop Application  Adobe Creative Cloud System requirements. Also, describe what you were doing just prior to encountering an issue with syncing your files?

 

Please try the below-mentioned steps and check if that helps:-

 

  • Open the Creative Cloud desktop app and then go to Preferences. In the left pane, select Syncing, then click on Pause sync and then after a few minutes click on Resume syncing & see if that helps.

  • You may also try using the Adobe Creative Cloud Cleaner Tool & check if that helps: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
    {Note: Please ensure that before using the Cleaner Tool, you've successfully closed all Adobe Creative Cloud Programs completely from the background}

 

Let us know how it goes.

 

Regards,

Tarun

 

 

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New Here ,
Apr 29, 2022 Apr 29, 2022

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Hi Tarun,

 

I've encountered the same issue, followed your advise by installing Adobe Creative Cloud Cleaner, and it works perfectly.
All I have to do is clean all components (including Adobe CC) and reinstall Adobe CC from scratch.

I am running MacOS 12.3.1 Monterey on MacBook Pro 2017.

 

Thank you!

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Adobe Employee ,
Apr 29, 2022 Apr 29, 2022

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Hi there,

Thanks for your response. We're glad that it works. Please feel free to reach out to us when you see any doubts while using the application. 

 

Regards,

Tarun

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