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Can't uninstall my apps

New Here ,
Feb 28, 2024 Feb 28, 2024

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Hey, 

I don't pretend to renovate my subscription and I want to uninstall the apps, but when I try on creative cloud it shows it uninstalling, but don't uninstall, same thing by other ways.
If I want to try uninstall the creative cloud, it says it is needed for other apps.

I'm not sure If that's because of an bug but, I every time I try uninstalling the apps, it shows uninstalling, but didn't actually uninstall.

What to do?

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Community Expert ,
Feb 28, 2024 Feb 28, 2024

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uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

 

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New Here ,
Feb 28, 2024 Feb 28, 2024

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I wouldn't be making this post if this were actually working.
It says it's uninstalling, but it's not uninstalling

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Community Expert ,
Feb 28, 2024 Feb 28, 2024

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did you download the linked uninstaller?

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New Here ,
Feb 28, 2024 Feb 28, 2024

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The LInked unistaller I'll, but on the page of the uninstaller it says about uninstall the apps first on CC, and it's not working uninstalling the apps there.

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Community Expert ,
Feb 28, 2024 Feb 28, 2024

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did you try to uninstall the cc desktop app before trying to uninstall the adobe apps listed in the cc desktop app?

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