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Can't uninstall my apps

New Here ,
Feb 28, 2024 Feb 28, 2024

Hey, 

I don't pretend to renovate my subscription and I want to uninstall the apps, but when I try on creative cloud it shows it uninstalling, but don't uninstall, same thing by other ways.
If I want to try uninstall the creative cloud, it says it is needed for other apps.

I'm not sure If that's because of an bug but, I every time I try uninstalling the apps, it shows uninstalling, but didn't actually uninstall.

What to do?

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Community Expert ,
Feb 28, 2024 Feb 28, 2024



uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

 

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New Here ,
Feb 28, 2024 Feb 28, 2024

I wouldn't be making this post if this were actually working.
It says it's uninstalling, but it's not uninstalling

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Community Expert ,
Feb 28, 2024 Feb 28, 2024

did you download the linked uninstaller?

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New Here ,
Feb 28, 2024 Feb 28, 2024

The LInked unistaller I'll, but on the page of the uninstaller it says about uninstall the apps first on CC, and it's not working uninstalling the apps there.

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Community Expert ,
Feb 28, 2024 Feb 28, 2024
LATEST

did you try to uninstall the cc desktop app before trying to uninstall the adobe apps listed in the cc desktop app?

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