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N
Nonestil
Inspiring
June 19, 2022
Answered

Cancel plan now, have it end after at the end of the year

  • June 19, 2022
  • 2 replies
  • 566 views

I would like to cancel the subscription now and use the software until the end of the 12 months that I bought. When I try to cancel the plan Adobe wants to end it right then and there and charge me 50% of what I still owe.

 

(None of the listed topics match my problem, so I just picked one)

This topic has been closed for replies.
Correct answer Nonestil

For anyone who doesn't want to accept these apologist's answers: Get to know your local laws and cite them to Adobe's customer support. They know full well that they can't get away with this crap if you were to escalate things and will cancel your subscription. They did so in my case because this clearly violates EU law - as was confirmed to me by a lawyer.

2 replies

N
NonestilAuthorCorrect answer
Inspiring
August 30, 2022

For anyone who doesn't want to accept these apologist's answers: Get to know your local laws and cite them to Adobe's customer support. They know full well that they can't get away with this crap if you were to escalate things and will cancel your subscription. They did so in my case because this clearly violates EU law - as was confirmed to me by a lawyer.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 19, 2022

As far as I know, cancel is IMMEDIATE not delayed

 

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Help Center https://helpx.adobe.com/support.html is a good place to start
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N
NonestilAuthor
Inspiring
June 19, 2022

What happens when I forget to cancel at the end of the 12 months? Will the subscription auto-renew for another 12 months or simply continue on a month-to-month basis with the opportunity to cancel at any time?

 

I would like to cancel now and then decide if I want to continue using the products when the time comes to renew the subscription. I fear that if I miss the sweet spot between cancelling and a possible auto-renew I will be forced to pay for another year.

 

Cancelling the plan seems like a hassle, not very customer friendly.

N
NonestilAuthor
Inspiring
June 20, 2022

The cancellation system is in real time.  If you cancel early, you'll get hit with a 50% penalty fee and lose your remaining months of service. 

 

Set a reminder on your smart phone or Google Calendar.

For reference, your expiration date is in your online account.

https://account.adobe.com/plans

 


This is not ok. Every other service will let me cancel in advance with no penalty.

 

To me this raises the risk of people forgetting to cancel and telling them to set a reminder instead of fixing the system kind of proves that, doesn't it?


I also cannot imagine that this is in line with German/EU consumer laws. 

 

I will follow this up with the support first, and then also the German consumer protection office and legal council.

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