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Cancellation and refund request

New Here ,
Jun 28, 2021 Jun 28, 2021

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Hi there,

 

I am unsure if this is the correct place to contact you but I cannot find another way. 

Today I cancelled my annual Creative Cloud subscription. As I am within 14 days of my renewal date I would like to find out if I am eligible for a refund. Please let me know how best to contact you.

 

Thanks,

Kathryn 

 

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Cloud storage web assets

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Adobe Community Professional ,
Jun 28, 2021 Jun 28, 2021

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Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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