Cannot Access Adobe Team Cloud Folders/Files

I've learned a little more since my first post.  I am able to upload documents to the cloud on my desktop and then download things onto my laptop.  However, nobody else in my team can see my files and I can't see theirs.  I also have the same amount of cloud space as if I were my own team. When the administrator looks at our team members I am listed as an active user.  I believe that somehow Adobe thinks I am my own team.  Since I can share documents "cloud desktop app" to "cloud desktop app" under my account, I do not believe that my issue is a software or firewall issue.

I did attempt to online chat with an adobe representative.  They were pretty much useless.  I got the impression that he didn't understand that the Adobe Team was different from an individual adobe creative cloud account.  He did a decent job explaining what I already knew about sharing work with other cloud members not in your team. I did try explaining the difference between individual cloud accounts and team accounts 3 times 3 different ways.