• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Cannot Delete Files Permanently From CC

Contributor ,
May 21, 2022 May 21, 2022

Copy link to clipboard

Copied

Hello,
I have seen this issue in multiple posts, but I have not yet found a working answer so I'm creating a post for my specific issue. I am trying to clean out my Deleted Files folder on CC. When I select all items in the folder, many of them will not be deleted due to a red error message "Cannot delete an asset permanently because someone has restored it." I work with multiple collaborators all using the same Cloud so there are about 5 people deleting files from different computers. I am the admin so I would like to be able to clean out the folder once files have been deleted by everyone which I try to do once a week. So if someone has restored them somehow, why are they still showing in the Deleted Files folder? And it's not just a few. It's hundreds of files.

 

How can I clean them all out? This is a big issue because I have to go in every week and select individual files to see if they can be deleted or will give an error. Has anyone found a solution to this problem or should I contact Adobe directly to report it as a bug? Thank you.

TOPICS
Cloud storage web assets , Collaboration

Views

236

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 21, 2022 May 21, 2022

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
May 21, 2022 May 21, 2022

Copy link to clipboard

Copied

@John T Smith I've seen this link many times before relating to this issue, but it doesn't address anything about the error message I described above. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 22, 2022 Jun 22, 2022

Copy link to clipboard

Copied

Also having this same issue. Seems to be with folders for me and not individal files.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 01, 2022 Sep 01, 2022

Copy link to clipboard

Copied

LATEST

I agree that the link does not address the stated problem (I am having the exact same one). AFTER following the steps described in this link, I get that attached alert. It is true whether I select just one file or all. In case the attachment does now show, it is a red alert box reading: "Cannot delete an asset permanently because someone has restored it"Screen Shot 2022-09-01 at 9.32.59 AM.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines