Cannot install creative cloud nor individual apps [DMG]

[Tate3818991907xs]

I tried to just install Illustrator, Photoshop, and Acrobat as that is all I need and I find that creative cloud really clogs up my devices + is very annoying to deal with, however the website will not let me install any of those apps due to not meet minimum requirements. This is a lie as I had been running these apps for a while on my current laptop but when I had to transfer accounts (transferred schools so my old one got deactivated) I couldn't sign out of creative cloud, so I tried just uninstalling everything and try again.

After it kept saying I don't meet the requirements I figured I would just deal with creative cloud then, however, it is only giving me the dmg file when I click download. Nowhere can I find the exe installer. When I try to run the dmg file it asks me if I want to run it using a exe file but then it does nothing. I tried extracting the dmg file but all I could find was the different data files, no exe installer. I am at a complete loss and I wish I could just download the apps and do my job (I am at work dealing with this).

Also I cannot find where to type in the correct topic so that is why mine doesn't really make sense.

[John T Smith]

DMG is for a Mac

How to install when you have a subscription and a problem
NOTE: the alternate download link in this link works better for some people
install the cc desktop app using the "alternative download links" at the bottom of this
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[kglad]

trying to circumvent the cc desktop app installation is not supported and is going to lead to frustrating problem.s

[Hugo356210074hv2 · Accepted solution]

Hey @Tate3818991907xs  ,

May I know if you are using Opera GX to make the download ? If so please use another browser as Opera GX is not compatible and interferes with the recognition of Operating System function of our website and downloads a .dmg instead of .exe.

Kind Regards,

Hugo

[johnny38264888sa82]

Mark this as solution please. Thank you very much with chrome I was able to get the exe and not the dmg

[kglad]

and for others you can use the direct download links suitable for your os at the lower portion of, https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[Tate3818991907xs]

I am so sorry I totally forgot to respond but you were dead on, was using opera and switched to chrome, worked immediately. 

[kglad]

thanks for that info, @Tate3818991907xs 

[grover blom]

If I try to download the creative cloud desktop app, it only want to download a DMG file, but I'm on windows. (https://www.adobe.com/apps/all/desktop/pdp/creative-cloud?action=install&source=pdp)
And I can't find a way to get a windows installer. (I think adobe's system should automaticly choose the right version but it's failling)
Where can I find a windows download?

[kglad]

this page explains how to install cc apps by first installing the cc desktop app. the links at the page bottom allow you to select the installer suitable for your os, https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[jane-e]

@grover blom 

This is a known issue with Chrome. Please try a different browser to get a Windows installer and let us know how it goes.

Jane

[grover blom]

thx u!!!!

[kglad]

you're welcome.

[Immbrodie]

Explained in title:) 

[kglad]

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

[jane-e]

@Immbrodie 

A .dmg file is an installer file for macOS. Are you on Windows? There was an issue a while back where Windows users were getting this alert. As I recall the solution was to use a different browser. I think Opera is the offender, and I see that at the top of your list.

You can also try this site to download an .exe:

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

If you are on a Mac, I take this all back. Let us know!

Jane