Cannot sign in to Creative Cloud Desktop App

New Here ,
Sep 04, 2021 Sep 04, 2021

Copy link to clipboard

Copied

Hi there, I recently quit an old Adobe account for a new one and whilst I am able to sign into my new account online, I can't sign in to the Creative Cloud Desktop app. It appears with this window (see image) whenever I open the app and when I click 'Sign In' it refreshes before the same page reappears. I have uninstalled (using the Creative Cloud cleaner tool) and reinstalled the app but continue to have this same issue. Please let me know if you know how to solve this 🙂

Screenshot (388).png

TOPICS
Libraries

Views

65

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 04, 2021 Sep 04, 2021

Copy link to clipboard

Copied

LATEST

Sign Out When Sign In https://community.adobe.com/t5/Get-Started/sign-in-help/td-p/6071780 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://community.adobe.com/t5/Get-Started/Re-quot-Sign-in-Required-quot-Loop/td-p/6257463

OR

You may need to remove everything so all traces of your old account are removed, then do a new install with your new account

-if so, sign out of your new account and UN-install

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines