Cannot sync on MacOS 10.14.6 Mojave

Forum|Forum|5 years ago
February 22, 2021
1 reply
2206 views

I have tried the suggested solutions from Adobe re Core Sync. No change. "Open on the web" not available. I saved files to the Creative Cloud app, signed in on the web to look for the synced files--not there. Any other solutions?

File sync

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Correct answer JCooper@Mehring

refresh the web page.

Sometime earlier I saw a message over the CC icon in the taskbar saying "Creative Cloud Update," I refreshed as you suggested, and now things seem to sync. Thanks for your help!

kglad

Community Expert

what's your sync folder (file>preferences>syncing) on your mac?

J

JCooper@MehringAuthor

Inspiring

According to Preferences it is in my user root (Jeannie/Creative Cloud Files). However, in the info on the sidebar from "Creative Cloud Files" it showed a different path, to a duplicate folder of the same name within my Documents.

I moved that duplicate folder to the Trash. I went back to Preferences to set the path to the root again. It now shows the sync directory in the Trash.

Then I changed the name of the folder in the Trash to "OLDCreative Cloud Files" and the only thing that changed was the sidebar now shows the path at .../Trash/OLDCreative Cloud Files.

I have restarted and I have tried unsuccessfully several times to re-point the sync folder to the user root.

How do I resolve this? Should I uninstall Creative Cloud and reinstall?

kglad

Community Expert

Sorry about the download.

No, no green checks. And as I mentioned, when I go to the web directly the last sync date was Feb. 1

And typically I see the blue syncing arrows when I add a new file, both in the Finder as well as in the CC icon.

pause and then unpause your file syncing

check the web synched files

exit the synched local directory and re-enter it with your file browser.

did the file sync?

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