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J
JCooper@Mehring
Inspiring
February 22, 2021
Answered

Cannot sync on MacOS 10.14.6 Mojave

  • February 22, 2021
  • 1 reply
  • 2204 views

I have tried the suggested solutions from Adobe re Core Sync. No change. "Open on the web" not available. I saved files to the Creative Cloud app, signed in on the web to look for the synced files--not there. Any other solutions? 

This topic has been closed for replies.
Correct answer JCooper@Mehring

refresh the web page.


Sometime earlier I saw a message over the CC icon in the taskbar saying "Creative Cloud Update," I refreshed as you suggested, and now things seem to sync. Thanks for your help!

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 22, 2021

what's your sync folder (file>preferences>syncing) on your mac?

J
JCooper@MehringAuthor
Inspiring
February 22, 2021

According to Preferences it is in my user root (Jeannie/Creative Cloud Files). However, in the info on the sidebar from "Creative Cloud Files" it showed a different path, to a duplicate folder of the same name within my Documents.

 

I moved that duplicate folder to the Trash. I went back to Preferences to set the path to the root again. It now shows the sync directory in the Trash.

 

Then I changed the name of the folder in the Trash to "OLDCreative Cloud Files" and the only thing that changed was the sidebar now shows the path at .../Trash/OLDCreative Cloud Files.

 

I have restarted and I have tried unsuccessfully several times to re-point the sync folder to the user root.

 

How do I resolve this? Should I uninstall Creative Cloud and reinstall?

 

J
JCooper@MehringAuthor
Inspiring
February 23, 2021

pause and then unpause your file syncing

check the web synched files

exit the synched local directory and re-enter it with your file browser.

 

did the file sync?


No. But after I paused and unpaused the double blue arrows in the icon at the top taskbar were visible for several minutes. I had hope that was a good sign, but the web view still says the last modification was 23 days ago.

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