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Cannot type my university in CC student plan verification page

New Here ,
Nov 21, 2022 Nov 21, 2022

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Last year on black Friday I bought the CC student plan at a reduced cost. Now it is black Friday again I wanted to buy it again. In my account it says I can do this, however when I press 'continue to verification' I am unable to type my university and there is no drop down. It simply goes red and I cannot type.

Image below:

adobe cc student verification broken.JPG

Anyone know why this is happening and can help?

Thanks

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correct answers 2 Correct answers

Community Expert , Nov 21, 2022 Nov 21, 2022

As far as I know, BF deals are only for NEW subscriptions, so you can't buy again if you already have a subscription

 

HOWEVER

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe'

...

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Community Expert , Nov 21, 2022 Nov 21, 2022

one time deals only and for first time subscribers only.  when you try to purchase you'll encounter an issue.

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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As far as I know, BF deals are only for NEW subscriptions, so you can't buy again if you already have a subscription

 

HOWEVER

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Nov 21, 2022 Nov 21, 2022

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Ok thanks John, I get this screen saying a BF special offer is available however which is weird - as I did already get it on BF last year:

abode.JPG

Thanks

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New Here ,
Nov 21, 2022 Nov 21, 2022

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Last year on black Friday I bought the CC student plan at a reduced cost. Now it is black Friday again I wanted to buy it again. In my account it says I can do this, however when I press 'continue to verification' I am unable to type my university and there is no drop down. It simply goes red and I cannot type.

Image below:

adobe cc student verification broken.JPG

If anyone could help me with why this is happening that'd be great,

Thanks

 

Do not post the same thing in 2 places... messages merged... Moderator

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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one time deals only and for first time subscribers only.  when you try to purchase you'll encounter an issue.

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