Cant view file image in Adobe Creative Cloud files

[emmaw84745653]

In the guides - I see that the actual illustrator image is meant to load.

[ie this graphic]

I am just getting this illustrator logo for my own files [and can't view the image at all]:

and a friend shared a file with me - and it wont load! Why???

[kglad]

[moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration]