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davidj1954
Known Participant
May 17, 2022 3:17 PM UTC
Answered

CC 6.5 on ipad Crashing

I have been using Creative Cloud version 6.5 on my ipad pro. It has worked fine until the last several days. Now it crashes immediately after I open it. I have uninstalled and reinstalled it twice. I have signed out and back in twice. Neither of those things fixed the crashing. I would appreciate help from somebody so that I can repair this. Thanks much!

Dave

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Tarun Saini
Tarun SainiCorrect answer
Community Manager
May 17, 2022 5:05 PM UTC

Hi David,

 

We're sorry to hear about your difficulties. Could you please check again and see if you're still encountering the issue? I was also seeing the issue on my end but it seems like that was a technical glitch which is resolved. 

 

Let us know if the issue persists,

 

Regards,

Tarun

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3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 17, 2022 6:24 PM UTC

Did Apple update your iPad OS?

 

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Nancy O'Shea— Product User & Community Expert
Tarun Saini
Community Manager
Tarun SainiCommunity ManagerCorrect answer
Community Manager
May 17, 2022 5:05 PM UTC

Hi David,

 

We're sorry to hear about your difficulties. Could you please check again and see if you're still encountering the issue? I was also seeing the issue on my end but it seems like that was a technical glitch which is resolved. 

 

Let us know if the issue persists,

 

Regards,

Tarun

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    davidj1954Author
    Known Participant
    May 17, 2022 7:42 PM UTC

    Odd...but all seems to be working fine now. Thanks much for the heads up.

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