CC libraries Add-in Powerpoint

[TT Leusden]

CC libraries Add-in Powerpoint (office 365) is not working anymore. Tried all the possible solutions but nothing seems to work. I have several Adobe accounts and the Add-in was working fine before. Can you please help me? I really need the Add-in to work. Thank you.

[kglad]

see if something here helps, https://helpx.adobe.com/creative-cloud/help/libraries-addin-microsoft-office.html

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community bugs>

[Polo Freitas]

Hello, I have the same problem, it stopped working, I tried everything and nothing solves it, I try on mac as well as on pc, did it stop working? or solved?

[kglad]

@Polo Freitas 

https://helpx.adobe.com/in/creative-cloud/kb/error-cannot-connect-to-server.html

[Polo Freitas]

I have no problem logging CC libraries into all Adob apps, the problem is specific to Powerpoint, Word (Office Apps).is not working anymore. I had already checked the keys and it doesn't solve it (I think that's if it doesn't work in general). I tried a clean install and it didn't work.
Can anyone confirm that CC libraries Add-in Powerpoint Still works?

[kglad]

@Polo Freitas 

what exact steps are you taking?

eg, open the cc desktop app>click files tab>click your libraries>click a library>?

[Polo Freitas]

It seems that you don't understand what I'm talking about, in Powerpoint there is a way to incorporate the CC libraries, for this we insert the for the adds-in. Creative cloud is directly accessible in Powerpoint, but it stopped working, no more login, ONLY POWERPOINT, but maybe it's a Microsoft problem.

[kglad]

can you drag your asset(s) from the cc desktop to powerpoint?

[Polo Freitas]

No, it's not possible, for now the only way I found it was to open Illustrator, open the asset, copy and paste in Powerpoint.

[kglad]

try removing the cc add in, restart your computer and re-add it.

[Polo Freitas]

I already did that, I just did a new installation on the PC and it didn't solve it, I think it's a bug, I wanted to know if anyone has this working?
I tried it on 3 different machines, macOS, Windows11 and always the same problem.

[kglad]

see if adobe support has a solution. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Polo Freitas]

Thanks for the help, I'll check with Microsoft.

[kglad]

sorry, i wasn't able to help.  

update this if you make any progress.

[Alexander24629494jc01]

@Polo Freitas Have you been able to solve the problem? We have the same Issue without a clue how to solve it ourselfs. 

[juneau88]

I would be happy to find out the solution too. I just found out about this addin, and was so excited for it for a second, only to find out after installing, that it doesn't work at all. 

Quick google and I'm looking at a more than a year-old thread still not resolved. 

[Tarun Saini · Accepted solution]

Hi 

@Alexander24629494jc01 @juneau88

Thanks for your patience. I would like to inform you that our product team is actively working on this issue. Once we hear anything from them, we will keep you posted.

Regards,

Tarun

[jane-e]

@Tarun Saini 

Can you pin your reply?

Jane

[Alexander24629494jc01]

Hello @Tarun Saini ! Do you have any update for us regarding this ticket? 🙂 

[TT Leusden]

Hello Tarun,

It has been over a year since Adobe promised to fix the issue. I spent hours last week with a very kind Adobe agent who tried everything. Gave him remote access to my PC at home but the add-in is just not connecting to my AdobeCC libraries in PowerPoint. I have several AdobeCC accounts and my personal account [link removed as per forum guidelines] was the last account that had a working add-in in Office apps. At this moment none of my accounts is connecting. Please fix this issue sooner. Thank you!

[LindaFazili]

Same here! Please @Tarun Saini can you give an update on this matter? Thank you.

[rogerinlondon]

Still no update on this?

[LindaFazili]

No, i still have the same error messages. Tried different PC's, different locations. Not working anymore! So frustrating @Tarun Saini 

[Georgina34713727s2xh]

I have this issue too - is there a workaround?