CC Libraries Are Missing

[dchapman2690]

I was working in InDesign and I noticed that the Creative Cloud app had signed out and was trying to re-connnect. The connection timed out so I restarted the app and it signed in fine. I continued to work, but realized that even though I was signed in, it said I only had 1 library and that it was empty. I'm supposed to have 7 or 8 color libraries. I thought maybe it was a sync issue, but when I view my CC account on the web it still only shows that one empty library.

Additionally, all of my synced typekit fonts are gone.

What happened?! Can someone please help me understand where my libraries went and let me know if there is any way to recover them?

Thanks.

[mollybd]

I'm sorry about the trouble. There are a few things we can check right away to start debugging this:

- First, make sure you are signed in to the Creative Cloud application with the same Adobe ID that you use for Typekit. The account information is under Preferences > General.

- Next, try turning off font sync in the Creative Cloud application, wait a moment, and then turn it back on. The option to do this is under the gear icon in Preferences > Creative Cloud > Fonts ("Typekit on/off"). 

Any fonts you had previously selected for sync use should now sync automatically to the Fonts tab in the Creative Cloud application.

If that doesn't solve the Typekit issue, please email support@typekit.com referencing this thread and we'll be happy to look at your account.

[David__B]

Hi David,

Sorry to hear about your troubles. Molly has some great suggestions. I also wondered if the Libraries you had issues with might be in the Library Archive? Adobe Creative Cloud

Taken from here: Photoshop: Ability to recover deleted items in Libraries panel | Photoshop Family Customer Community

Were the Libraries which disappeared ones which were shared with others?

I can help investigate the missing Libraries portion if you're still not able to find them.

Thanks,

- Dave

[dchapman2690]

I checked the archive online, but it says that it is empty. I do not believe the libraries were shared.

[David__B]

Thanks for checking David. Is the email address you use to log into the forums here the same email which the libraries were lost for? I'll work on seeing if its possible to recover them for you.

[David__B]

Hi David,

Engineering checked your account but unfortunately weren't able to find them. Is it possible they might be associated with a different email address? How long ago had you created the libraries which are now missing? When they were checking it didn't look like you had used the account for the last few months? Is the email address you use here on forums the same as the email which the libraries were lost for?

Please get back to me when you get the chance,

- Dave

[Jbarrigon]

Hi, I'm having the same problem, I had a personal library with a lot of color themes, some logos, and some shapes and from all the libraries I have is the only one missing, it wasn't shared. It just disappears, I been looking for the assets in my CC cloud but nothing.

Hope someone can help with this.

Thank you

[Hayley5EC1]

I just had the same issue happen to me too!

[titat10079918]

I have the same problems with my fonts. Suddenly all my fonts (275 fonts)  deactivated with the exception of one that I was currently working with. 

[john_ralphl82608750]

Hi Dave,

I have the same issue my library are gone after i reset my password..  my work are gone.. please help me please

[Jelmer]

Hi Dave,

I am experiencing quite a similar problem. Whilst working on Illustrator, my computer BlueScreened. Upon restart, Illustrator recovered my files, but could not find my fonts anymore. I checked in my CC account, and my font libraries have disappeared.

I am also unable to (re-)activate any CC fonts; it suggests to subscribe to CC, although my yearly CC plan expires in 2020

[Juan Ignacio Migliora]

Hey david,

I'm having the same issue. Some of the CC libraries have disappeared and none of our team members are able to see the folders. We all checked in deleted items but isn't there and we don't know how this could happen.

[kglad]

@Juan Ignacio Migliora 

your issue is likely different because you have a teams subscription.  i moved your duplicate issue to the teams and enterprise forum where you should continue the discussiong if the answer i addressed to you fails.

[Juan Ignacio Migliora]

Thank you. I will try with your suggestion!

[kglad]

@Juan Ignacio Migliora 

you're welcome. 

p.s. i've seen two other teams users report the same issue.  if they're not on your team, this appears to be more than an isolated issue.

[Juan Ignacio Migliora]

Yes, we are all looking for help because this affects the whole organization 😞

[kglad]

only the teams' administrator should be posting.

[Juan Ignacio Migliora]

Ok, thanks for your help!

[kglad]

you're welcome. 

don't forget to update the enterprise&teams thread after you (or the admin) use(s) your console for help.