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annieoakley2
Participant
June 15, 2016
Question

CC Libraries are no longer visible

  • June 15, 2016
  • 9 replies
  • 8060 views

The libraries I painstakingly created for Illustrator, InDesign and Photoshop are no longer visible. I tried everything I could find to get them back, and had an Adobe support person take over my computer to fix the issue but nothing has worked. I see a message saying, "Something went wrong initializing Creative Cloud Libraries". What is the problem Adobe???

    This topic has been closed for replies.

    9 replies

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    bodywise02
    Known Participant
    June 21, 2017

    I think this is one more instance where a software company (Adobe) knows there are significant problems and refuses to admit as such. It may be complex. But they know there are problems with Adobe cc. I had repeated problems with the Adobe cc panel. I repeatedly saw messages that the panel needed to be reinstalled. I even talked to technical support. It only lasted for a few days.

    Eventually I upgraded and then reinstalled Windows 10 from Windows 7. That solved the problem. This is not a general solution that I recommend. Whenever I hear well just reinstall the operating system, it means you have no clue how to solve the problem. Too many of us reinstalling operating system is an arduous task if we have 30 or 40 very complex programs that are installed. Sometimes they are legacy programs were the original disk may be lost.

    So again, these problems were solved with a complete native installation of Windows 10. Not a recommended solution.

    And by the way, I virtually always hear, "well it must be your virus program." I'm not sure I can remember any instance where a virus program actually was the culprit.

    Skylink_Marcello
    Skylink_Marcello
    Participating Frequently
    October 28, 2016

    After my Creative Cloud App upgrade to version 3.9.0.334 everything is working again...

    Maybe was some bugs...

    Y
    yarogor
    Participant
    October 28, 2016

    Creative cloud 3.9.1.335 my library still not work, resetting of pref and warnings does not help (

    philb67143745
    philb67143745
    Participating Frequently
    October 28, 2016

    Do you have the issue only with one app? In my case only photoshop was out.
    Do you have access to this recent file panel in photoshop?
    Also do you have your apps installed in different languages?

    Ah, and btw, everything is working good but I still have the "Upgrade Required" message when I try to connect to localhost with the creative cloud port (127.0.0.1:xxxx). And yes, all the app included creative cloud are up-to-date..

    philb67143745
    philb67143745
    Participating Frequently
    October 28, 2016

    Ok, I found a solution, at least in my case. Reseting the pref and the warnings of photoshop directly from the app preference panel (cmd-k on macs).

    Apparently the interface of photoshop was kind of stuck in an earlier version.

    I can finally use my cloud libraries (and also the Device preview function, behance share etc).

    After the fresh Photoshop restart, my "recent files" list was empty. It seems something was really stuck somewhere.

    Hope it helps,

    Phil


      E
      Enlightened_idealist98A4
      Participant
      October 5, 2016

      Please solved this issue as soon as possible

      Y
      yarogor
      Participant
      September 28, 2016

      have EXACT same issue. Have one Wi-Fi router - one Mac and One PC with different Adobe accounts. On Mac Library not work. On Pc - works fine.
      I did EVERYTHING - reinstall, check Host file, deleting OOBS, Reboot, Reset everything, and got "upgrade required" error.
      BUT - then i try to connect to internet with my iPhone - and VOILA Library works fine! Change internet back to my Wi-Fi and got same Error. Even when my library working on iPhone's internet -  "upgrade required" stays.

      So I guess our problem is two-sided with our Mac settings and internet provider.

      G
      Gustaf Gutenberg
      Participating Frequently
      August 8, 2016

      Have you tried reseting the adobe creative cloud application? That worked for me back when I had the same issue. I can still get the error from time to time. But just re-launching the cc app has solved it every time ever since.

      austin5831459
      austin5831459
      Participant
      July 12, 2016

      I'm having the same issue when navigating to the localhost:{service port} found in the settings file of the cc libraries. I've tried all the troubleshooting tips suggested but no luck.

      Any update on this issue?

      D
      DougMWilliams
      Participant
      July 12, 2016

      Not really. The InDesign tech spent 45 minutes poking around and then said it was a Creative Cloud issue. Handed it over to those guys, who have called twice when I wasn’t around. I noticed in Processes that now I have about 4 versions of Distiller running at once, and I get that start-up issue. I’ll post if any resolution arrives.

        A
        annieoakley2Author
        Participant
        June 16, 2016

        Thanks for your response. Yesterday, before I received your suggestion I tried the exact same thing while going through the list of all Adobe apps that were running. Interesting that every time I stopped the cclibrary.exe process, it would start back up again. So I tried ending it a few times. That must have been what it needed because I have my libraries back, at least for the time being. This is an issue that Adobe needs to resolve.

        alpanak52693418
        alpanak52693418
        Participating Frequently
        June 15, 2016

        Hi Annieoakley2,

        Did you try these steps,If not ,Please try.

        For windows computer

        start your Task Manager, go to the Processes tab, then scroll down to CCLibrary.exe *32, choose it, then click on the End Process button at the bottom right. It will ask if you really want to end the process, click End Process.

        Than open your applications again and check.

        If still it does not work.

        Please Refer to this link.

        Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products

          pduthie
          pduthie
          Participating Frequently
          June 16, 2016

          I am also having the same issue (as of a couple of days ago, linked with new CC update??); and none of the apps which use CC Libraries are functioning - returning the "Something went wrong initializing Creative Cloud Libraries" error. I have tried and failed to resolve it using the link provided above and other suggestions, and results are below:

          End tasking CC Libraries - does not work.

          Ctrl-Alt-R to relaunch - does not work.

          Firewall test on 127.0.0.1:{port} returns neither option specified in help, but instead Upgrade required.

          Hosts file is fine and no proxy is in place.

          This error has also been reported here (Library Panel not working properly​) where the issue seemed to be a conflicting mounted volume, I have no such volume or issue.

          As all of my assets are now inaccessible in the CC Library and the web access links does not actually provide the assets themselves (e.g. a .ai file downloads as .jpg) can someone at Adobe please investigate this as a matter of urgency.

          Thanks!

            C
            Chaosboy
            Participant
            July 15, 2016

            I have the same issue as well. I've followed all the instructions on the "Libraries don't load on desktop products" page to no avail.

            The localhost:{service port} returns "Upgrade required", which is supported by the CC Library Process.log, which reports "Service: client_1: Incompatible version. Update required".

            This is incredibly frustrating and unacceptable -- this is a widely reported error now going back more than a month, and no solution, fix or patch seems to be forthcoming from Adobe.

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