CC Libraries panels freezing and unresponsive, slow to upload

[bethanghi]

Hi!

I have been having an issue with my libraries being extremely slow for uploading, viewing, and even scrolling through the panel. I am drawing in Fresco, using Photoshop to label and upload to libraries, then animating in After Effects. My drawing canvas is large (6000x6000px) so I can zoom into the assets when I animate and there are a lot of assets in my libraries, but I've never had a problem in the past.

The past few weeks, I've only been able to upload two or three assets at a time before the library gives me spinning wheels in all the thumbnails and takes about five minutes to freak out before letting me put anything else in the library. At times, all the asset thumbnails are loaded, but it just won't let me drop in an asset. 

In After Effects, the library panel will freeze and I won't be able to click or scroll. Closing and reopening the panel does not work. Restarting the program only lets me upload a few assets before it reloads or freezes again. 

This has made libraries extremely annoying and hard to use as it's slowing down my workflow a ton. I've tried updating apps, downgrading apps, force quitting and restarting the library sync programs, and more things I've found on the forums.

I'm running on a 2021 MacBook Pro with the M1 Max chip on Sonoma 14.7.3. All Adobe apps are updated.

Thanks!

[defaulte77r6giod4vg]

I did both and the issue is STILL happening

[Tarun Saini]

Hi @defaulte77r6giod4vg,

Welcome to the community! We're sorry to hear about this. Please try the steps shared in the help document, which might fix your issue: https://adobe.ly/45M4faC

If the issue persists, I'd suggest you reach out to our support directly. 

They can be reached here: https://adobe.ly/427zwm0 

Regards,

Tarun

[Rachel28777388pa5y]

This is still unresolved. I see where Adobe said they fixed the problem with the CC Libraries Synchronizer update 4.09.20, but that doesn't appear to have solved anything. I'm on version CC Libraries Synchronizer 4.11.14 and all apps are updated. Restarting the desktop app doesn't help. My coworker and I continue to experience CC Libraries freezing and we have restart InDesign daily. 

[Tarun Saini]

Hi @Rachel28777388pa5y,

Welcome to the community! Could you please elaborate more about the issue you're experiencing? If possible, can you share a screen recording of the issue to assist you better?

We're here to help, just need some info.

Regards,

Tarun

[William27732356mgew]

SInce March 5th, they have identify the problem? ???? I have been having the same issue for months now. I was able to speak to an Adobe agent and if they are aware of problem, the agent had no clue on what to do. It is very frustrating when I have depended on it for years. If I had an other alternative I would have changed software already. Maybe I should consider Canva if frustration still persist.  It really ridiculous at this point.

[kglad]

@William27732356mgew 

reset your app