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Cc libraries sync delay

New Here ,
Mar 07, 2023 Mar 07, 2023

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We started using CC libraries for our design team two months ago, and since then, I've run across a lot of sync problems.


On a Friday afternoon, the primary admin account updated the assets.
On a different computer on Monday, the aforementioned assets are no longer visible in the primary admin account. I believed that a sync would take place after three days. Did the exact same work on Monday to meet the deadline. Libraries were updated. Then Tuesday arrives, and all the adjustments I made on Friday began to overlap with the work I completed on Monday.

Does anyone know how long it takes for new assets/updated assets in a library to become effective or visible in other users' libraries?

TOPICS
Cloud storage web assets , Collaboration , File sync , Libraries

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Adobe Employee ,
Mar 07, 2023 Mar 07, 2023

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Hi, 
It should update Libraries assets to cloud in next sync ( which should happend within few mins ). 
I would need some more context. How are you sharing assets to other users' libraries ? I believe you are doing by adding as collaborators.

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New Here ,
Mar 07, 2023 Mar 07, 2023

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I worked from home on Friday using the CC Admin account on my personal computer. For example I create asset A,B,C,D.

On Monday, I worked from the office computer (CC Admin account) BUT none of the assets (ABCD) I added/updated on Friday at home appeared in my CC libraries. I then had to redo the work from Friday (this time I named them EFGH). It slowly updated for all users. They could see EFGH.

On Tuesday, suddenly ABCD + EFGH files were appearing for everyone.

Yes I am sharing the libraries by adding collaborators. None of them have access to edit the libaries. Only to view.

Hopefully that provides more clarity.

 

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Adobe Employee ,
Mar 09, 2023 Mar 09, 2023

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Hi,

We'd like to investigate your problem - if you could share logs from your machine, this would be very helpful. Here's a link to the Adobe Log Collector Tool:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
This will generate a zip file - please could you send me the name of it?
It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"
This might help us to understand the root cause of the problem.

Thank you,
Sarfaraz 
CCLibraries

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New Here ,
Mar 13, 2023 Mar 13, 2023

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Hi Sarfaraz,

Here's the name for the log. This was taken from my work computer.

File: AdobeLogs_20230310_095003_995-mac-GS.zxp

 

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Adobe Employee ,
Mar 27, 2023 Mar 27, 2023

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Hi,

The log files that you have shared does not contain logs from Friday. Can you please share the logs of Friday as well so that I can analyze this issue better?

Also, are you facing this sync error consistently or was this a one off case?

 

Thank you,

Richa

CC Libraries

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New Here ,
Mar 29, 2023 Mar 29, 2023

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Apologies for that. I'm using 2 computers with 2 separate accounts.

Try this log please AdobeLogs_20230310_095517_351-mac-GS.zxp

 

This was the second time it's happened. 

 

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Adobe Employee ,
Apr 05, 2023 Apr 05, 2023

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Hi, this issue which you faced was that only time, or it is happening continuously.

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Adobe Employee ,
Apr 05, 2023 Apr 05, 2023

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Ideally, update should happen within minutes, If you are actively connected to internet.
But if you somehow was not connected to internet, and you made changes on another PC, then resolve conflicts will happen and only new changes will be there if they are conflicting with old changes.

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Adobe Employee ,
Apr 06, 2023 Apr 06, 2023

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We can try to reinstalls the process, that might help us to solve the sync issue.

1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions
2. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html
Before trying the steps - please, make sure you killed the CCLibraries process in Task Manager / Activity Monitor, as well as you have quit all Adobe related products. This is mentioned in steps 1 and 2 of the article linked in step 2, but wanted to point out, because it is important.

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