CC Libraries Sync Error

[milliew20234119]

Hi,

I can not access the CC Libraries across my adobe applications because the error message keeps saying it cannot connect to the server. Please see attached screensot:

I have followed the advice and signed-out and signed-in back in Adobe Creative Cloud Desktop App yet the same issue is not being resolved. Help please! 🙂 

[rose ellenc70648925]

There are 3 different Library's on the latest OS versions. Make sure you are in the Library folder directly on Macintosh HD – not in your User folder or your System folder. Do what sk_2019 suggests. If that doesn't work, use the cleaner tool as well. I made a comment with a link to it. Just be sure to only remove the Creative Cloud app unless you want to remove more than that. 

[rose ellenc70648925]

This worked for me with the same issue. I had to do remove all the CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx, then follow the steps to use the cleaner tool (link below). I had some old software and removed it with the cleaner tool as well. So far, so good.

https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

[scottqmarcus]

Thanks all. Using the cleaner worked.

[Ingrid_NI]

Can you please help I already did all these steps and still have the error the cleaner download link is not working 

[nick24101993]

Hey!
Thank you for all the details, you helped me a lot!

I just can't make the CCLibrary.dmg work. I have this error :

It's working on my Intel Mac, I just got a Macbook M1, do you think the problem is related?

Thank you 🙂

[supriyak]

I sent you direct message. 

[David22356374vge1]

I'm getting the same error on my M1 Macbook

[Judi 12534]

Hello, 

I have tried all the steps, but it still doesn't work. can you please help? 

[supriyak]

Hi,

We would like to investigate this problem and if you could share logs from your machine, this would be very helpful. Here is a link to Adobe Log Collector Tool:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
You'll get a zip file generated, could you please send the name of it?
It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"
This might help us to understand the root cause of the problem.

Thank you,
Supriya Katiyar
CCLibraries

[davinaa69098459]

Hi there - same problem for me too, have tried all the solutions but no joy...

[supriyak]

I sent you an email.

[supriyak]

We were able to determine the root cause and fixed it.

Thanks,

Supriya 

CC Libraries

[Lucas Lago]

Please help me, I can't open ANY programs except Photoshop, so weird!

My Log: AdobeLogs_20200527_054446_009-win.zip

[supriyak]

Hi Lucas,

There’s currently an outage with our identity systems that is causing this.

You can track this at https://status.adobe.com

This is affecting any Adobe systems that require you to login – adobe.com, Admin Console, LWS etc.

Thanks,

Supriya

CC Libraries Team

[dkdupey17]

I'm having the same problem - I've followed all the steps and my library is still not syncing. I've followed the link above for the Adobe Log Collector Tool and the file has been sent over. 

Hoping to get help on this as well!

[Malky H]

Hi,

I am having the same issue even though I tried every solution mentioned here...

I need help asap because I need to use libraries!!

Please contact me with a solution.

Thanks.

[regmikewall]

I sent you a message, forgot to add my screen name - regmikewall.  see my comments at the end of this thread. Nothing that was said in this thread, except for how I resolve the issue, is correct or works, at least for me and many other.  

Hoepe this helps

Michael

[Judi 12534]

Hello Supriya,

Please help as it is getting really annoying that I cannot work with my library for months.

[supriyak]

Hi Judy,

I’m sorry to hear that you’re still unable to sync your Libraries. I sent you a private message.

Can you please confirm do you use any proxy settings for your organization?  Does your library sync ever work in the past? 

Thanks,

Supriya

[SilvaBravo Audiovisual]

Hello.

I Try to do this steps, but don't work the CC Library.

Can you help me, please?

[supriyak]

I sent you a message.

[J.Dontrese]

I HAVE TRIED THE STEPS. ALL OF THEM. AND STILL HAVING ISSUES. PLEASE ADVISE.

[Manny']

I have tried this and several other things including a fresh install of all Adobe software. I still can't connect to the sever.

[regmikewall]

I am on an iMac running 10.15.5 and I have the latest version of CC and Adobe Aps through a subscription.

I have the same issue, I have uninstalled CC and all the Adobe apps, no luck,

I deleted all Folder with "CC_Lib......_xx..." in my root HD library folder as asked

I then installed and used the Cleaner mentioned and cleaned ALL,

I then went back to verify that all he "CC_Libraries...." were still gone, they were

I then manually installed CC libraries

I started CC and PS

the second photo show that i am still getting the same issue.

Here is a piece of information that might help -

my Adobe.com and CC ID is (removed for privacy)

However, when I go to sign into Adobe.com or CC I see not only the above address that is associated with the website I SEE THE FOLLOWING:

adobeid-na1.services.adobe.com WHICH HAS THE FOLLOWING EMAIL ADDRESS ASSOCIATED WITH IT:

(removed for privacy) 

i assume that adobeid.services.adobe.com is where my adobe.com/CC credentials are stored and since the email address associated with signing into adobe.com / CC is different from the email address associated with adobeid.services.adobe.com.  Could this be the issue, i have also uploaded the Adobe Logs here is the body of the email i got

Dear User,

The following file has been uploaded on Adobe LogCollector Portal:

File: AdobeLogs_20200625_093033_189-mac.zip

Please use the above filename as a reference when contacting Adobe Customer Care.

Thank you,

The Log Collector Tool team

I then went to see that they were installed correctly and they were see below 

[e.mrkusich@gmail.com]

Hello, I am not able to open Adobe Lightroom CC. I am running a 2017 Macbook Pro MacOS 15.5.5. 8Gb RAM. I have followed all the steps and have had no luck. I can log into Creative Cloud app and have the libraries syn error. In Lightroom i have "can't connect to the server" error. It is very frustrating.