CC Libraries Sync Error

[milliew20234119]

Hi,

I can not access the CC Libraries across my adobe applications because the error message keeps saying it cannot connect to the server. Please see attached screensot:

I have followed the advice and signed-out and signed-in back in Adobe Creative Cloud Desktop App yet the same issue is not being resolved. Help please! 🙂 

[regmikewall]

I am on an iMac running 10.15.5 and I have the latest version of CC and Adobe Aps through a subscription.

I have the same issue, I have uninstalled CC and all the Adobe apps, no luck,

I deleted all Folder with "CC_Lib......_xx..." in my root HD library folder as asked

I then installed and used the Cleaner mentioned and cleaned ALL,

I then went back to verify that all he "CC_Libraries...." were still gone, they were

I then manually installed CC libraries

I started CC and PS

the second photo show that i am still getting the same issue.

Here is a piece of information that might help -

my Adobe.com and CC ID is (removed for privacy)

However, when I go to sign into Adobe.com or CC I see not only the above address that is associated with the website I SEE THE FOLLOWING:

adobeid-na1.services.adobe.com WHICH HAS THE FOLLOWING EMAIL ADDRESS ASSOCIATED WITH IT:

(removed for privacy) 

i assume that adobeid.services.adobe.com is where my adobe.com/CC credentials are stored and since the email address associated with signing into adobe.com / CC is different from the email address associated with adobeid.services.adobe.com.  Could this be the issue, i have also uploaded the Adobe Logs here is the body of the email i got

Dear User,

The following file has been uploaded on Adobe LogCollector Portal:

File: AdobeLogs_20200625_093033_189-mac.zip

Please use the above filename as a reference when contacting Adobe Customer Care.

Thank you,

The Log Collector Tool team

I then went to see that they were installed correctly and they were see below 

[e.mrkusich@gmail.com]

Hello, I am not able to open Adobe Lightroom CC. I am running a 2017 Macbook Pro MacOS 15.5.5. 8Gb RAM. I have followed all the steps and have had no luck. I can log into Creative Cloud app and have the libraries syn error. In Lightroom i have "can't connect to the server" error. It is very frustrating.  

[regmikewall]

I finally got the issue resolved, I had to contact Adobe Tech Support Team, their senior members.  It turned out that when I had older versions of PS, LR, PSE, when I upgraded, there were residual files that the Senior tech support team member had to remove, it took him about an hour to finally resolve.  So I would get with Adobe Support and ask to be connected to a Senior Support Team member.  Not sure if you have had prior versions and when installed not all of the old files were removed. Hope this helps.....

[kawellington]

Hi,

I am also having the same issue and I completed all the steps but nothing has been resolved. Can you please help?

Thank you,

Kelsey

[regmikewall]

Like I said above - I finally got the issue resolved, I had to contact Adobe Tech Support Team, their senior members.  It turned out that when I had older versions of PS, LR, PSE, when I upgraded, there were residual files that the Senior tech support team member had to remove, it took him about an hour to finally resolve.  So I would get with Adobe Support and ask to be connected to a Senior Support Team member.  Not sure if you have had prior versions and when installed not all of the old files were removed. Hope this helps.....

So I would call Adobe Tech support and ask to talk to a senior team member.

[Aundre5FD1]

Worked perfectly thanks! 

[Gavin5E47]

Hi 

I ahve this same issue, I followed the instructions but I dont have any folderes  called "CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx”

This quite serious problem for us at th emoment and is going on a long time, I ahve tried all the Adobe removl and clean tool, reinstalled CC and XD and the issue still persists.

Thanks

Gavin

[Gavin5E47]

I am on  a VM behind a firewall, I can save and open files in the cloud, but cant publish

[Olena5E42]

Hello! I've got CC Libraries Sync Error... I logged out, deleted all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in C:\Program Files\Common Files\Adobe\CEP\extensions, quit all Adobe related products, killed the CCLibraries and Adobe related processes in Task Manager, used Creative Cloud Cleaner tool, and then downloaded the CC again but the error is still there (((

[ProfoundGuy]

I am having this same problem too, on Windows.

Over the weekend I uninstalled all the Adobe apps and deleted all the synced files, did the Adobe cleaner steps and then resynced my files and reinstalled the latest apps, and I'm still getting the 'Libraries Sync Error' message.

Please can someone tell me how to find a way to contact tech support? I've been looking around on the help pages and whilst they say that you can contact by phone or email I can't actually find a phone number or email address to contact.

[dkdupey17]

If you are signed into your Adobe account, go to:

Adobe.com > Help & Support tab > Blue Contact Us button

I chatted with an online support agent for almost 5 hours to get this issue resolved. They had to remotely take over my computer and messed around with a lot of settings to fix it.

[ProfoundGuy]

Hello, thanks for trying to help. Unfortunately when I try and press that button it just goes grey and nothing happens. I've tried in Chrome, Firefox and Brave so not sure why that's not working for me 😕 

[thompsonryan]

I am seeing the same "Libraries sync error" error message in creative cloud app however the message under the red alert text reads "Sorry, your libraries didn't sync". 

I'm still able to access my libraries and create and share new ones but the alert message hasn't gone away.

I've run through the steps outlined in this discussion with no luck resolving the error. I've thankfully been able to ignore it but I'm concerned if my libraries aren't actually correct anymore.

 

[davidblake@rsl]

Hi

My licensed images do not appear in my CC library and when I try and sync adobe CC, my files sync successfully however I get an error message saying 'Libraries sync error - sorry, your libraries didn't sync!

I have been on web chats to adobe and forums and I keep just going round in circles which is wasting my time, costing me money and giving me a constant headache! How do I get to speak to an Adobe tech support agent over the phone to get tis issue resolved? Can anyone help!

Adobe, can you please reach out and resolve this issue PLEASE !!!

[supkat]

Hi,

Sorry you are facing sync issue.
We would like to investigate this problem and if you could share logs from your machine, this would be very helpful. Here is a link to Adobe Log Collector Tool:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
You'll get a zip file generated, could you please send the name of it?
It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"
This might help us to understand the root cause of the problem.

Thank you,
CCLibraries Team

[Pao5C52]

Hi, I hav the same issue. I have tried to follow the advice from "CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx" t no avail.

Please help.

[Gavin5E47]

I had this very same issue, Im on a private government network for work, it turned out to be an issue with whitelisting URLS and PAC files. Adobe CC seems to have an issue with PAC files, and the only solution we could come with was to disablee the proxy scripts and manually setup the proxy settings locally, this works, but due to our network it resets back every two hours

[supkat]

Hi,

Sorry you are facing sync issue.
We would like to investigate this problem and if you could share logs from your machine, this would be very helpful. Here is a link to Adobe Log Collector Tool:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
You'll get a zip file generated, could you please send the name of it?
It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"
This might help us to understand the root cause of the problem.

Thank you,
CCLibraries Team

[J E L]

Hi @supkat, I have had this problem for nearly a year. I've tried all the solutions suggested in this long thread, except for spending 5 hours on a support call. I've submitted my log today (AdobeLogs_20220628_030643_600-win-GS.zxp). Can you kindly take a look and let me know if I can get my library syncing going again? Thank you! ~ Jain

[Kim The SSL Store™]

Hello, I am having this same issue, and the "1 correct answer" steps did not clear it for me, I tried them twice too, with reboots in between the final step, and launching creative cloud again. Could a support person reach out to me for further assistance? I'm also seeing duplicate files, and some timestamps were reset as well, perhaps unrelated. Thanks.

[mauricio-prudential]

Hello @supkat ... Has Anyone had any luck on solving this? I'm facing the exact same issue. Probably due to an XD shared component library that got corrupted. But I can't seem to solve it. The problem happens either on my Mac or PC. There is one component library that is not syncing. But some other ones are.
Adobe XD version 49.0.12.14, Cloud Sync 5.6.2.1, Creative Cloud 5.6.5.58
Help!!

[mauricio-prudential]

Simply updating Adobe XD to version 50 did not solve the issue. I've found out that one of my libraries was corrupted (not sure why) and it was causing the issue. I had to unpublish it, publish it again and then relink all components from satellite files thanks to the new relinking feature released on version 50 (long overdue by the way... better late than never). This solved the issue and now my libraries sync OK. However, this process has affected several design teams across many different countries and has caused all sorts of headaches for me and several other professionals. XD might be good for creating concepts and uploading them to Dribble. But that´s it. Other than that, I wouldn't recommend it to any enterprise-level company. I've been using it for more than 2 years and have faced so many bugs that I've lost count of them.

[mtrefzARCOS]

I have tried ALL of the methods on https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro... and still, the issue has not been resolved. We have a small team of 4 who are experiencing this issue. A good deal of time has been wasted. What is the sure-fire way to get the libraries to load?

[dkdupey17]

ISSUE RESOLVED. But the solution I found is a bummer.

If you are signed in to your Adobe account, go to:
Adobe.com > Help & Support tab > Blue Contact Us button
I chatted with an online support agent for almost 5 hours to get this issue resolved. They had to remotely take over my computer and messed around with a lot of settings, folders, signing in and out of things, and just lots of troubleshooting to finally get it fixed.

[Rafffa]

In a kind and respectful way, but this is ridiculous.

This bug, issue, error, or whatever you can call this sync error is happening since 2020!

We still have to deal with the sync libraries problem two years later. I feel conned by Adobe and its subscription scheme. I am paying for NOT using the features they promised because the system is buggy and NOT working. And, the only way to fix it is to spend 5 hours with someone messing with my equipment. Seriously consider migrating to Affinity Suite from Serif