CC Libraries Sync Error

[Murtada Rabah]

So I followed The steps here (https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html), I deleted all the folders and files in CC Folder, I deleted all libraries in Cloud, I deleted all the presets.

And still I keep getteing this red alert

 Can someone help me with this?

[eshanip]

Hi,

Sorry to hear that. Could you please make sure you've killed CCLibraries process in Task Manager / Activity Monitor, as well as quitting all Adobe related products. This is mentioned in steps 1 and 2 of the article, but I wanted to point it out because it's important.

If the issue still persists, if you could share logs from your machine, this would be very helpful for us to investigate the issue. Here is a link to Adobe Log Collector Tool:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
You'll get a zip file generated, could you please send the name of it?
It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"
This might help us to understand the root cause of the problem.

Thank you,
CCLibraries team

[Murtada Rabah]

AdobeLogs_20220908_093751_916-win-GS.zxp

[smorrice]

Can you please attach the file so we can take a look? Seems like the attachment didn't work correctly the first time.

Hope we can resolve this for you soon!

[Murtada Rabah]

i can't attach the file,, (The file type (.zxp) is not supported.)

[smorrice]

Trying to get an upload location for you. Apologies for the inconvenience.

[smorrice]

The logs should have been uploaded to Adobe once you collected them. I'll check with community support to get the file

[smorrice]

Cany you try uploading to dropbox? I'll DM you a link directly

[Murtada Rabah]

Hi
I Just Upload the file

[smorrice]

Thank you so much for uploading the log files. They were helpful.

They point directly to a syncing issue with this library:

https://assets.adobe.com/libraries/26bae799-81e7-464f-bec9-2efc21608ce4

Do you have local changes to this library that are not uploading? Is this a working library that you currently require? If there is any information you do not wish to give to this public forum, you can DM me directly once again.

If its any help we can connect via video conference if this will speed up this process.

[Murtada Rabah]

I back up my cloud documents, and then delete them all, now everything is working fine, maybe one of those files caused the trouble, anyway,, thank you @smorrice and @eshanip ..

[smorrice]

Glad you are unblocked @Murtada Rabah ! Thanks for providing all the information we requested.