CC Libraries will not sync, unable to connect to server

Forum|Forum|7 years ago
July 23, 2018
2 replies
1478 views

I am trying to access my CC Library and it will not sync. When I mouse over the icon, it displays, "unable to connect to server." I tried logging out of CC and logging back in, but it is not working. I am trying to access a saved swatch library on Illustrator, Photoshop, and Indesign. Anyone know how to resolve this? Thanks!

File sync

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Kanikas

Community Manager

Moving to File Hosting, Syncing, and Collaboration

Abambo

Community Expert

Doing a login via the browser (www.adobe.com -> Sign in) does work?

ABAMBO | Hard- and Software Engineer | Photographer

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sandram210Author

Participant

If I open Illustrator or InDesign and try to access the CC Library, it says it is unable to connect to server. If I try to open the library in a web browser, an error message pops up saying https://assets.adobe.com cannot be accessed...

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sandram210Author

Participant

Thanks for your additional information. Would you please try to answer also the question I asked?

Yes, signing into adobe.com works. I have been signing in and out to try and see if the program refreshes itself but no luck. Is there a way to save an existing swatch library locally and pull it into indesign and illustrator without using the cloud? I was only able to try saving it with .cclibs, however, when i open a new doc i cannot import/open .cclibs. Any suggestions?

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