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CC Library Not Updating to Laptop

Explorer ,
Sep 11, 2023 Sep 11, 2023

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I work on a Mac desktop (running Ventura 13.5.1) and a MacBook (running Monterey 12.6.1) at various times throughout my work week. Today, I noticed that my CC Library on my laptop isn't updated to what I've been working on via my desktop. Even though when I go into the CC app (on both devices) it says the file sync is up to date. 

 

I'm not able to work on my files in Photoshop on my laptop because it's missing linked library assets. When I go to view my Libraries via the CC app on my desktop, I see the updated assets I've recently loaded. When I go to the same view on my desktop, it doesn't have any of the new stuff I've added.

 

Anyone know what's going on? I've done the refresh, sign out/sign back in of CC, restarted my computers as well as the troubleshooting in this article: https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html#:~:text=It%20happens%20when%20...

 

Thanks in advance for any guidance!

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File sync , Libraries

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Community Expert ,
Sep 11, 2023 Sep 11, 2023

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is there an indication that the libraries are trying to sync?

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Explorer ,
Sep 15, 2023 Sep 15, 2023

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The crazy thing is that both libraries say they have successfully synced. But the one library isn't actually updated with the current assets.

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Community Expert ,
Sep 15, 2023 Sep 15, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


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Explorer ,
Sep 15, 2023 Sep 15, 2023

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Yep, did the reset on both my desktop and laptop as well as made sure to restart both computers and neither fixed the issue. Here's an image of both screens in the CC app:IMG_1767.JPG

I'm logged in on both computers with the same Adobe account but my laptop just hasn't updated for a very long time.

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Community Expert ,
Sep 15, 2023 Sep 15, 2023

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what are you trying to show with that image?

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Explorer ,
Oct 26, 2023 Oct 26, 2023

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I'm trying to show that on my laptop (bottom screen) and on my desktop (top screen), I'm logged in with the same account but the library for that client is not syncing and being updated. The desktop has the most current editions but those are not showing up on my laptop.

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Community Expert ,
Oct 26, 2023 Oct 26, 2023

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on problematic computer,

 

first, update your os and then restart your computer. 

 

if that fails, and you have a mac, grant disc access to your cc desktop app - system preferences > security & privacy > privacy > full disk access > cc desktop app (in the midst of this step if you see an alert about granting cc libraries disk access, allow it and you're dont)

 

if that fails proceed to the following steps: 

 

 

quit all Adobe related products

kill all the CCLibraries processes in task manager (win)/activity montor (mac).

Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location*

Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html 

 

*

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions 

 

 

 

 

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