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CC shared library only online viewable

New Here ,
Oct 30, 2023 Oct 30, 2023

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I´m sharing my CC libraries with my colleagues, they´re able to edit and such, but they can´t view the shared library in the app, it says "only online", which is quite unfortunate as it would be more efficient to view those files in the app directly. Any suggestions what could cause issue? 
Many thanks in advance for answers!

TOPICS
File sync , Libraries

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Community Expert ,
Oct 30, 2023 Oct 30, 2023

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they could have an issue linking to the adobe libraries.

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New Here ,
Oct 30, 2023 Oct 30, 2023

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They can see and use the libraries via website and in respective apps (Photoshop, Illustrator etc). 

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Community Expert ,
Oct 30, 2023 Oct 30, 2023

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yes, i understand. you just asked what could be the issue preventing viewing in the cc desktop app (i think).  and i answered that.  there could be other things too, like outdated cc desktop apps.

 

anyway, if you really meant to ask how to fix that:

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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