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Hi,
Having some real trouble with CC sync at the minute.
Despite the fact that the app says it's syncing, no matter how long I leave it, nothing changes. I have another machine which are keeping up to date, but this one is just hanging.
I've done the prescribed 'close all adobe apps, update to latest version, delete the OBDD files, reboot, restart, etc but it still hangs.
Can anyone help?
Thanks
Nick
Mac El Capitan v10.11.3
Mid 2014 Retina Macbook Pro
2.2GHz Intel core i7 | 16GB RAM
Hi Nick:
Could you please try to switch to different panel such as Fonts Panel or Market Panel, and then switch back to Files Panel? Is it Files Panel still showing syncing but files are not syncing in the Creative Cloud Files Folder?
If issue still was reproduced, could you please provide more information and we will understand your issue and provide the solution? Could you please use the log collector tool https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on y
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Hi Nick:
Could you please try to switch to different panel such as Fonts Panel or Market Panel, and then switch back to Files Panel? Is it Files Panel still showing syncing but files are not syncing in the Creative Cloud Files Folder?
If issue still was reproduced, could you please provide more information and we will understand your issue and provide the solution? Could you please use the log collector tool https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.?
Please provide the information as below in the email as well:
Best Regards
Lin
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Hi Lin,
Yes, the issue persists after switching to other panels. It even persists if I close and reopen the application.
I've replied with the required information to the email address provided.
Many thanks
Nick
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Hi Nick:
Many thanks for the information. I will respond you soon after the investigation.
Best Regards
Lin
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Hi Nick,
Thanks for supplying your information to us. The logs that you send in indicate that Creative Cloud is having issue with your network (wifi) Could they try on a wired network and see if that solves the problem?. Could you also update to the most recent version of Creative Cloud Version 3.5.1.209 released on 2/14/2016
Thanks
Warner
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I'm having this exact issue, and I am on wired network. My other machine in the same location syncs fine, and the syncing completes with all files up to date. But my latptop keeps processing and processing never comes to completion.
Is there a solution? Note that I am on the most current version of CC on both computers.
El Capitan V 10.11.3
MacBook Pro (Retina, 15-inch, Mid 2015)
2.5 GHz Intel Core i7 | 16GB RAM
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Hi Wharres,
I've completed both the tasks you asked and neither have solved my problem I'm afraid.
What's the next solution to try?
Thanks
Nick
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Nick, did you try what I suggested? Since you're on a Mac, may fix your issue like it did mine.
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Yup, gave it a few goes in fact. Still nothing for me. I'm genuinely considering just deleting everything locally and hoping for the best...
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That's too bad. I guess one solution does not fit all. Hope they get back to you soon. Good luck.
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Hi Nick:
Sorry that our solution has not resolved your issue. If you were still facing problems, could you please send the log again to my email directly using the log collector tool https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html ?
Best Regards
Lin
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I am having the exact same issue -- the syncing is stalled, and the only section of CC that is not working (Home, Assets, etc. all fine) I'm on a Mac El Capitan OS, wired network. I can access Adobe.com with no problem from my browser. Turning off the firewall did not make any difference. !
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Hi:
Apologizes for your inconvenience. Could you please use the log collector tool https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.?
Please provide the information as below in the email as well:
Many thanks
Lin
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Hi Nick,
I am having same issues. My co-worker's computer is syncing but mine is not. We are on a wired network. She renewed my license last Wednesday (2/17) and it hasn't synced since. The wheel just spins and spins and doesn't tell me how many files are to be synced anymore (looks like your snapshot). I checked all the rest of the panels and they are all working fine. I also shut down, restarted cc, the same thing happens. We are on the current version.
Thanks, Carol
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I uninstalled everything CC last night and reinstalled thinking that this might fix this, but still it sits and spins. I sure hope somebody get's us a solution soon.
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Okay, because it doesn't seem like Adobe has any interest in helping us resolve this, I tried some things. This series I did seems to be working:
There are three things that are telling me that it is working properly now.
This is what my sync now looks like
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Just following up from yesterday. My Sync is now 100% fixed using my method above.
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I am using PC and did your step, it doesn't work at all.
Adobe Support Team. Help please.
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The window version of Log Collector doesn't work also.
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Yeah, not sure what the steps would be for a PC since the preferences and system files work a bit differently.
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Hi:
Sorry that you are facing the issue and we would like to understand your issue and provide the solution. Could you please provide more detail to describe the issue you are facing ? And could you please use the log collector tool https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.? I just tried to use the log collector on windows and it works for me. Could you please try again?
Please provide the information as below in the email as well:
Many thanks
Lin
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I've told you that the log collector for Windows is not working. I am running Window 7.
Btw, problem solved, for now.
I just let it run overnight and the sync has cleared.
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Thanks for the information. I am glad you are not facing issue now.
Best Regards
Lin
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The syncing issue magically resolved itself last night. It also affected my
tools in Indesign - the cursor would not display the selected tool, it
remained the arrow, no matter what tool was selected. It was very
challenging to work yesterday. Today, the apps appear listed in CC as
usual, and the cursor issue is gone.
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Thanks for the reply. I am glad you are not facing issues any more. If the issue happened again, please kindly let us know.
Many thanks.
Lin