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Participant
July 27, 2023
Question

CC sync shutting down oct 2024??

  • July 27, 2023
  • 21 replies
  • 15537 views

Starting October 1, 2024

We will begin discontinuing the Creative Cloud content synchronization process as well as synced file and folder sharing, and permanently remove the cloud-based copies of files for users. We will begin discontinuing Creative Cloud Synced files for business customers. Assets in the local Creative Cloud Files folder on user devices will no longer be synchronized with Creative Cloud storage. User files will remain in their local Creative Cloud Files folder. Folders and assets previously shared from Creative Cloud Synced files will no longer be accessible to others including inside your organization as well as externally.

Note that users may not see these changes right away as we roll out the process gradually.

 

 

 

So, what the hell does this mean? What are you replacing this with? How will team projects in AE still function? How will remote teams function? What does this mean? This email, which is very alarming, has zero explanation.

21 replies

Participant
July 28, 2023

I love that Adobe prefaced this massage with "Adobe is modernizing (emphasis is mine) the Creative Cloud storage experience and will begin discontinuing Creative Cloud Synced files for business customers under Creative Cloud for Teams and Creative Cloud for Enterprise plans."

 

So "modernizing" the cloud experience means removing it altogether? How very 1984 of you. Also, as you are taking away a key feature of Creative Cloud (i.e. the "cloud" portion) will you be reducing the subscription costs and changing the name to just "Creative"?

 

As this is a feature that my team utilizes daily, I am hoping that more information is provided on how this will work over a decentralized team. 

Zaid Al Hilali
Community Expert
Community Expert
July 28, 2023

This is the full email…

Dear Creative Cloud Administrator,

We are notifying you of an upcoming change to Creative Cloud: Adobe is modernizing the Creative Cloud storage experience and will begin discontinuing Creative Cloud Synced files for business customers under Creative Cloud for Teams and Creative Cloud for Enterprise plans. If your users don't use Creative Cloud Synced Files, it won't affect them. If they do, here's how they might be impacted:

Starting February 1, 2024

Users will no longer be able to share files or folders from Creative Cloud Synced files with new users outside of your organization, sharing will continue to work within your organization until October 1st.

Starting October 1, 2024

We will begin discontinuing the Creative Cloud content synchronization process as well as synced file and folder sharing, and permanently remove the cloud-based copies of files for users. We will begin discontinuing Creative Cloud Synced files for business customers. Assets in the local Creative Cloud Files folder on user devices will no longer be synchronized with Creative Cloud storage. User files will remain in their local Creative Cloud Files folder. Folders and assets previously shared from Creative Cloud Synced files will no longer be accessible to others including inside your organization as well as externally.

Note that users may not see these changes right away as we roll out the process gradually.

Recommended actions:

It is recommended that you inform the users in your organization about this upcoming change. In addition, make sure that your organization's assets are safely backed up either locally or through a third-party cloud storage provider. Adobe will not be sending out notifications regarding this change directly to your organization's users.

Adobe’s Customer Support organization is available to answer any questions. Please contact them here.

Regards,

Adobe Creative Cloud Team

Zaid Al Hilali
Community Expert
Community Expert
July 28, 2023

If Cloud documents are removed, then we will no longer have versions in Illustrator and Photoshop… right?

Kevin Stohlmeyer
Community Expert
Community Expert
July 28, 2023

@Zaid Al Hilali This is only effecting Enterprise and Teams customers with Shared storage (synced files). Cloud documents and individual accounts are not part of this announcement. Cloud documents are different than synced storage.

Known Participant
July 28, 2023

This is horrendous. I mean the CC syncing wasn't the best, but at least was integrated with CC and worked reasonably well for remote working. Its was essential for us during Covid times and we still depend on it to this day.

Any good alternatives?

Participant
July 28, 2023

Any other cloud solution from Adobe? Just stop the service, that's all?
This is not very professional.

Adobe Employee
August 6, 2023

Hi there -  I'm very sorry to hear about your concern. Adobe does offer a number of cloud-based solutions for sharing creative files separate from the Creative Cloud Synced File service that will be discontinued. These alternatives include Cloud documents, Libraries, and Frame.io - each of which are included in most Creative Cloud subscriptions and will continue to be supported. While Adobe will continue to invest in cloud-based solutions purpose-built for creative asset management and collaboration, generic file syncing is not part of that vision.

Participating Frequently
November 28, 2023

I just tried uploading to Cloud Documents instead, and MP4 is not supported... Since most of what I needed Synced files for was sharing multi media assets, this is a devastating blow. Please expand Cloud documents to support other file types if you are going to abruptly remove such a critical functionality. Frame.io is not a substitute, and neither are libraries.

Participating Frequently
July 28, 2023

Is this some kind of a bad joke? (Italy here, Adobe's e-mail received a couple of hours ago). We heavily use the files sync functionality. Now we have to move all of our files to another, paid service? This is insane.

Participating Frequently
July 27, 2023

We'll be looking at using the Google Drive option to replace the Cloud storage approach. But would love to tsee what others are looking at using.

Although I'm still in a state of shock about this...

Participant
July 28, 2023

I to am in shock and not happy about this change. I used Box Sync years ago (now Box Drive) and loved it but moved to Adobe Sync since I was already paying for it. Box's version history was top notch. 

Inspiring
July 27, 2023

If cloud libraries are being discontinued, the least they can do is allow us to download the libraries and stick them in the links folder. And support the opening source files without having to relink anything. I have thousands of library links. You can't expect us to manually relink all of that.

Adobe Employee
August 6, 2023

Hi Adam - chiming in to make sure it's clear that Creative Cloud Libraries is not impacted by the discontinuation of Creative Cloud Sycned Files.

 

You can read more detail about this announcement in this HelpX article.

kglad
Community Expert
Community Expert
July 27, 2023

@Casey.Fallon 

 

from where did you get that?

RalphDesign1966
Participant
July 27, 2023

Email from Adobe. 

RalphDesign1966
Participant
July 27, 2023

Absolutely. What are we going to get for our money? Software full of glitches; inconsistent menus, commands and shortcuts across the three CC base applications; creative nothing; cloud without the cloud. Is something planned by way of replacement? I have two users who constantly share files, plus home-based working. Fonts next, now that none of your software supports the fonts that we've bought?  This is very alarming. Thanks Adobe

Known Participant
July 28, 2023

Also Pantone Colours are no longer supported and subs have gone up!

Participant
July 27, 2023

Adding my name as this is something we heavily use inside and outsdie the organization.  And shared libraries is something we utilizie constantly.  

Adobe Employee
August 6, 2023

Hi there - chiming in to make sure it's clear that Creative Cloud Libraries is not impacted by the discontinuation of Creative Cloud Sycned Files.

Adobe offers a number of cloud-based solutions for sharing creative files in addition to the Creative Cloud Synced File Service that will be discontinued. These alternatives include Cloud documents, Libraries, and Frame.io - all of which are included in most Creative Cloud subscriptions. 


You can read more detail about this announcement in this HelpX article.