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CC zeigt keine Updates mehr an - App Updates

Community Beginner ,
Jul 03, 2023 Jul 03, 2023

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Hallo zusammen,

meine Creative Cloud zeigt mir keine Updates der Apps mehr an.
 
So ist z.B. InDesign 18.1 laut CC die aktuellste Version, obwohl es schon 18.4. gibt.
 
Möchte ich aus InDesign selbst aktualisieren, so kommt eine 
Adobe Updater Fehlermeldung:
Updates wurden für diesen Computer deaktiviert…Bitte wenden Sie sich an ihren Administrator.
Die Admins haben nichts geändert und konnten nichts feststellen.
Das die Updates deaktiviert sind wäre neu, da ich vor einem Monat noch Updates gemacht habe.
 
Bei den Kolleg*innen gibt es das Problem nicht.
Ich habe mich schon ab- und angemeldet und die opm.db schon versuchsweise gelöscht.
 
Bildungseinrichtungslizenz, MacOS 13.3.1.; Creative Cloud 5.10.0.573 
 
Beste Grüße
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Community Expert ,
Jul 03, 2023 Jul 03, 2023

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Community Expert ,
Jul 03, 2023 Jul 03, 2023

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as long as your computer meets specs, https://helpx.adobe.com/creative-cloud/system-requirements.html

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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