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Change annual license owner

New Here ,
Feb 22, 2023 Feb 22, 2023

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Hello,

 

I paid an annual subscription to Cloud Creative tools on November 2022 for an employee of my company associated with her email.

 

This person will leave the company, and I would like to transfer the remaining months of the account to the person who will take the position.

 

I've searched through the Adobe website but couldn't find anything related to this. Does anyone know how to deal with this? Can I transfer the licence to another email account, or do I need to buy another license?

 

Regards,

P.R.

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correct answers 1 Correct answer

Community Expert , Feb 22, 2023 Feb 22, 2023

As far as I know, the only license you may transfer is a TEAM license, an individual license belongs to that person, even if you paid... and not only that, you will keep paying until that person cancels the subscription

 

Team license links that may help

-team plans https://www.adobe.com/creativecloud/plans.html?plan=team
-https://community.adobe.com/t5/Enterprise-Teams/bd-p/enterprise-and-teams
-http://www.adobe.com/creativecloud/buy/business.html
-https://helpx.adobe.com/contact/creative-cloud-te

...

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Community Expert ,
Feb 22, 2023 Feb 22, 2023

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As far as I know, the only license you may transfer is a TEAM license, an individual license belongs to that person, even if you paid... and not only that, you will keep paying until that person cancels the subscription

 

Team license links that may help

-team plans https://www.adobe.com/creativecloud/plans.html?plan=team
-https://community.adobe.com/t5/Enterprise-Teams/bd-p/enterprise-and-teams
-http://www.adobe.com/creativecloud/buy/business.html
-https://helpx.adobe.com/contact/creative-cloud-teams.html for Team help
-manage your team account https://community.adobe.com/t5/Get-Started/Creative-Cloud-for-Teams-FAQ-How-can-I-manage-my-teams-ac...

 

But, contact support to verify

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Feb 22, 2023 Feb 22, 2023

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you need a team license (mentioned by @John T Smith ) or enterprise license.  otherwise, you're on the hook for the individual license you purchased for someone else.  you can either pay the cancellation fee or remember to cancel a few days  before the 1 year subscription expires (or you'll be on the hook for a one year renewal).

 

teams

faq: https://helpx.adobe.com/creative-cloud/faq/teams.html

more info: https://www.adobe.com/creativecloud/business/teams/plans.html


enterprise

faq:  https://helpx.adobe.com/creative-cloud/faq/enterprise.html

more info: https://www.adobe.com/creativecloud/business/enterprise.html

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