Change my email address in adobe portfolio

New Here ,
Aug 24, 2020 Aug 24, 2020

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I have changed my email address from my educational email to my personal email. My adobe portfolio however, and with it my website, are still showing my old educational email address and not transfering to my new personal account. My educational email is going to be deleted soon, and I am worried I will lose my website that I spent a lot of time on. Please let me know how I change transfer this, thanks.

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Adobe Community Professional ,
Aug 24, 2020 Aug 24, 2020

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Adobe Community Professional ,
Aug 24, 2020 Aug 24, 2020

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If you're talking about the contact form in your Portfolio, you must manually change the e-mail address from Contact Form > Form Options.  See screenshot.

 

image.png

 

[Moved from Using the Community (forum help) to Creative Cloud Services.]

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 24, 2020 Aug 24, 2020

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I am not trying to change the contact form, thank you though. I am trying to change my Adobe Portfolio Website over to my new email address. I changed the email address within my Adobe account and this changed my subscriptions and everything over to my new email address. My Adobe Portfolio Website however did not change over to my new email address and is instead still linked to my old school email, even though everything else transfered. My school emailed is going to be deleted since I have graduated and with it my website, which I can't have happen. Thanks for your support

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Adobe Community Professional ,
Aug 24, 2020 Aug 24, 2020

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OK.  In that case, send a help request directly to the Portfolio support team with your old ID and your new ID so they can make the switch for you.

https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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