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Clear Adobe CDN Cache of Image

New Here ,
Dec 05, 2022 Dec 05, 2022

Hey all,

I have an unfortuate circumstance where someone uploaded a photo they didn't have permission to, to their website. The photo is not supposed to be online.

They removed it from their Adobe Portfolio site but it is still cached in ***-***-***-cdn-cf1.myportfolio.com

How do I permantely get rid of all cached versions of the image? He deleted the gallery and images out of the backend of the site, or so he says. They still exist when you go directly to the CDN url.

Thank you!

TOPICS
Cloud storage web assets
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Community Expert ,
Dec 05, 2022 Dec 05, 2022

google yout browser and how to clear your cache.

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New Here ,
Dec 05, 2022 Dec 05, 2022

It's not browser cache, even with cache cleared or on a private browser, or a new computer that's never visited the URL before, the url exists.

It's cached by adobe CDN and adobe has to clear it, unless they have a tool for us to manually clear it.

I'm asking if anyone has had to deal with it and how to get it removed from the CDN

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Community Expert ,
Dec 05, 2022 Dec 05, 2022
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New Here ,
Dec 05, 2022 Dec 05, 2022

It redirects me to https://community.adobe.com when I choose any topic.

I don't have an enterprise account either where I can submit a request for help.

Any ideas on how I can contact an Adobe support agent to ask this question to?

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Community Expert ,
Dec 05, 2022 Dec 05, 2022

i don't know why you're seeing that. make sure you're signed in and retry.

 

or what topic are you picking.  i tried a few and they all led to forums where i could read//post

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Community Expert ,
Dec 11, 2022 Dec 11, 2022

Only the person with access to that Adobe Portfolio account can delete the image.

https://help.myportfolio.com/hc/articles/360035917814-Image-module

 

Nobody has access to assets on Adobe's content distribution network without a direct link to it.  If all links have been removed from public view, nobody can find it.

 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
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New Here ,
May 01, 2024 May 01, 2024

@Nancy OShea I am having the same issue. How did you resolve??

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Community Expert ,
May 02, 2024 May 02, 2024
LATEST

Contact Adobe Portfolio support below.  Briefly explain the problem you're having and what steps you've tried from the Knowlegebase.

More Portfolio links:
- FAQ & Knowledgebase - https://help.myportfolio.com/hc/
- Contact Portfolio Support - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
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