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Clear Adobe CDN Cache of Image

New Here ,
Dec 05, 2022 Dec 05, 2022

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Hey all,

I have an unfortuate circumstance where someone uploaded a photo they didn't have permission to, to their website. The photo is not supposed to be online.

They removed it from their Adobe Portfolio site but it is still cached in ***-***-***-cdn-cf1.myportfolio.com

How do I permantely get rid of all cached versions of the image? He deleted the gallery and images out of the backend of the site, or so he says. They still exist when you go directly to the CDN url.

Thank you!

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Cloud storage web assets

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Community Expert ,
Dec 05, 2022 Dec 05, 2022

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google yout browser and how to clear your cache.

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New Here ,
Dec 05, 2022 Dec 05, 2022

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It's not browser cache, even with cache cleared or on a private browser, or a new computer that's never visited the URL before, the url exists.

It's cached by adobe CDN and adobe has to clear it, unless they have a tool for us to manually clear it.

I'm asking if anyone has had to deal with it and how to get it removed from the CDN

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Community Expert ,
Dec 05, 2022 Dec 05, 2022

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New Here ,
Dec 05, 2022 Dec 05, 2022

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It redirects me to https://community.adobe.com when I choose any topic.

I don't have an enterprise account either where I can submit a request for help.

Any ideas on how I can contact an Adobe support agent to ask this question to?

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Community Expert ,
Dec 05, 2022 Dec 05, 2022

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i don't know why you're seeing that. make sure you're signed in and retry.

 

or what topic are you picking.  i tried a few and they all led to forums where i could read//post

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Community Expert ,
Dec 11, 2022 Dec 11, 2022

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Only the person with access to that Adobe Portfolio account can delete the image.

https://help.myportfolio.com/hc/articles/360035917814-Image-module

 

Nobody has access to assets on Adobe's content distribution network without a direct link to it.  If all links have been removed from public view, nobody can find it.

 

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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