Clear Adobe CDN Cache of Image

[Nancy274482967jm2]

Hey all,

I have an unfortuate circumstance where someone uploaded a photo they didn't have permission to, to their website. The photo is not supposed to be online.

They removed it from their Adobe Portfolio site but it is still cached in ***-***-***-cdn-cf1.myportfolio.com

How do I permantely get rid of all cached versions of the image? He deleted the gallery and images out of the backend of the site, or so he says. They still exist when you go directly to the CDN url.

Thank you!

[kglad]

google yout browser and how to clear your cache.

[Nancy274482967jm2]

It's not browser cache, even with cache cleared or on a private browser, or a new computer that's never visited the URL before, the url exists.

It's cached by adobe CDN and adobe has to clear it, unless they have a tool for us to manually clear it.

I'm asking if anyone has had to deal with it and how to get it removed from the CDN

[kglad]

post here:

https://experienceleaguecommunities.adobe.com/

[Nancy274482967jm2]

It redirects me to https://community.adobe.com when I choose any topic.

I don't have an enterprise account either where I can submit a request for help.

Any ideas on how I can contact an Adobe support agent to ask this question to?

[kglad]

i don't know why you're seeing that. make sure you're signed in and retry.

or what topic are you picking.  i tried a few and they all led to forums where i could read//post

[Nancy OShea]

Only the person with access to that Adobe Portfolio account can delete the image.

https://help.myportfolio.com/hc/articles/360035917814-Image-module

Nobody has access to assets on Adobe's content distribution network without a direct link to it.  If all links have been removed from public view, nobody can find it.

[seano71797489]

@Nancy OShea I am having the same issue. How did you resolve??

[Nancy OShea]

Contact Adobe Portfolio support below.  Briefly explain the problem you're having and what steps you've tried from the Knowlegebase.

More Portfolio links:
- FAQ & Knowledgebase - https://help.myportfolio.com/hc/
- Contact Portfolio Support - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

Hope that helps.