Cloud files don't sync

[user225703911nbyr]

Hi,

My creative cloud don't sync files and show this error message.

Can't find the solution.

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[sebastiangonzalez]

I have the same error, please anyone knows a solution?

[kglad]

@sebastiangonzalez 

did you reset?

[sebastiangonzalez]

Yes, it doesn't work for me. I tried a lot of solutions but no success.

[kglad]

i don't know how many days you've been dealing with that, but assuming it's been a few days and assuming everything (eg, your cc app) is updated etc, you have a corrupted file blocking your sync.