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Cloud files not showing up in finder window

New Here ,
Mar 12, 2023 Mar 12, 2023

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I have files stored on my creative cloud, but they are only visible on the web version or in the creative cloud application. They don't show up in my finder folder for creative cloud. It just shows an extension to the web version.

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Cloud storage web assets , File sync , Libraries

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Community Expert ,
Mar 12, 2023 Mar 12, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

 

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New Here ,
Mar 14, 2023 Mar 14, 2023

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That didn't work, unfortunately.

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Community Expert ,
Mar 14, 2023 Mar 14, 2023

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sign out and then back in to your cc desktop application: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if that fails, click the cloud icon in the cc desktop's upper right > cc web and verify that your files are on the web.

 

if they are, restart your computer and recheck the cc desktop app.

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