• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Cloud not syncing on PC desktop from other devices

New Here ,
Jul 04, 2022 Jul 04, 2022

Copy link to clipboard

Copied

Cloud not syncing on PC desktop, syncs fine on Samsung s20 & iPad but nothing shows up on my desktop, help?

TOPICS
File sync

Views

158

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 04, 2022 Jul 04, 2022

Copy link to clipboard

Copied

open your cc desktop app on your problematic pc. 

click the cloud icon at the upper right

click cc web

kglad_0-1656958298744.png

 

do you see the expected sync'd files?

 

kglad_2-1656958448562.png

 

 

if not, sign out and then back in to your cc app (on the problematic pc) using the same adobe id used on your samsung and ipad (you should check this), http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if that all fails, do you have more than 1 adobe id?

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 04, 2022 Jul 04, 2022

Copy link to clipboard

Copied

Thanks yes I see them now , seems so counter Intuitive... I went to the CC
desktop app then Files , amd it says no cloud documents .
So you have to go all apps, web, click launch on lightroom THEN a web
browser opens your files....wowwww....lol

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 04, 2022 Jul 04, 2022

Copy link to clipboard

Copied

LATEST

you're welcome.

 

p.s. cc app>files>are not sync'd files.  those are various adobe cloud files, but not sync'd files.  to open your local sync folder from that panel, click "open sync folder" at the lower left.

 

kglad_0-1656960357173.png

 

p.p.s. and yes, (imo) i think the entire cc file system is a confusing mess.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines