Cloud showing 107GB usage, but less than 10GB is actually being used

Community Beginner ,
Jun 10, 2021 Jun 10, 2021

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Storage is showing over 100GB of storage us being used but it is not accurate. Only ~10GB is actually being used. I've emptied the trash and deleted everything except for a handful of motion templates and it still is saying ~100GB is being used. Am I missing somewhere to clear out storage?

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Community Expert ,
Jun 10, 2021 Jun 10, 2021

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Deleting files is a 2 step process.  Did you check your Deleted files folders?


Creative Cloud Assets https://assets.adobe.com
Synced files
Cloud documents
Deleted files

Lightroom https://lightroom.adobe.com
Photos
Albums
Edited files
Imported files
Deleted files

Document Cloud https://documentcloud.adobe.com
All documents
Starred files
Shared files

Adobe Spark https://spark.adobe.com
Projects
Brand files
Graphics
Web pages
Videos

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jun 11, 2021 Jun 11, 2021

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107.8 GB of 120 GB used

 

I have searched all those locations* and have:

  • 1 Draw Project under Mobile creations (won't let me delete: "Could not delete item")
  • 2 Sketch Projects under Mobile creations (won't let me delete: "Could not delete item")
  • 3 Motion graphics templates (49kb, 66kb, 63kb)
  • 242 Photos in Lightroom (All Photos, 0 deleted)
  • 1 Agreement (Single page PDF, no size listed, unable to delete)
  • 1 Spark Project Folder (0 Projects in folder ("This folder is lonely" when opening), but unable to delete folder: "Please move projects out of the folder before deleting the folder.")

 

Any sugestions?

 

I was unable to find graphics, web pages, and videos under Adobe Spark. I'm assuming those files would be under Libraries, but the only thing there is the Motion graphics templates.

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