Cloud storage is full

[camilopedroso]

Hey guys, I don't know what's happening.

I have no photos, nothing, and the cloud storage is full. Maybe it could be counting the files I had back in time on adobe rush.

How can I clear files I have no more access to?

Thanks,

[Tarun Saini]

Hi there,

We're sorry about the trouble. Could you please check & confirm the below locations if you don't have any files there?

• https://assets.adobe.com/cloud-documents (Creative Cloud)
• https://lightroom.adobe.com/libraries (Lightroom)
• https://acrobat.adobe.com/link/home/ (Document cloud)

You may also check this article for more info & let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

Regards,

Tarun

[camilopedroso]

Hi, thanks for the help, I checked in all links and there is nothing there, but my storage is still full.

Can anyone fix this for me?

Thanks,

Camilo

[Tarun Saini · Accepted solution]

Thanks for your response. Did you check the deleted folder? If yes & still didn't work I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

[camilopedroso]

Yup, I checked!

[camilopedroso]

After a few days, finally old files appeared on the deleted folder, and I was able to free the space.

thanks for the help

[mag_corda]

Hi. I have the same problem.

Absolutely nothing in the cloud - but it keeps saying 15gb is taken from 20gb. 

The delete folder is empty. I used all the checkpoints, you have shown. What else can I do?

Thanks,

Magda

[Tarun Saini]

Hi there,

We're sorry to hear about your difficulties. Did you check all the cloud locations mentioned in the article shared above? You may also check this article and see if that helps: https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html

 If yes & still didn't work I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Regards,

Tarun

[federica27098325561x]

Hi,

I have exactly the same problem, there aren't files on any folder of the cloud, but lightroom informed me that I have reached the maximum gb, 20. How can i reach files on the cloud to delete some of them? I've also have tried the link you mentioned above (https://helpx.adobe.com/contact.html?rghtup=autoOpen) but it doesn't lead to a contact, just to a webpage, and from there round and round.. thank you for your help! Kind Regards, Federica

[davidh71320214]

Check you do not have any sync issues it will show up just above the deleted icon that was the issue for me I had 200 images in the sync issue folder once I cleared them my cloud storage was sorted.