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Inspiring
May 15, 2023
Answered

cloud storage location

  • May 15, 2023
  • 1 reply
  • 2261 views

Hi,

I am trying to understand why i got analert saying my stoarge has run out.

the 'sync' folder on my computer only has abut 51GB listed and when i log onto the cloud through the app i only see some loose file. I don't see the documents in my 'sync' folder. what elese is stored in the free cloud account and where can it be accessd?

I hope that's clear. Thank you.

G

This topic has been closed for replies.
Correct answer kglad

thank you. yes. i checked them. there are some documents but not the files in my 'sync' folder and nothing adds up to anywhere near 100GB. seems like another weird adobe issue.


contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

1 reply

kglad
Community Expert
Community Expert
May 15, 2023

to clear or check all files stored on adobe's servers, use a web browser to navigate to the following locations. at each location there are several folders to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

martoonsAuthor
Inspiring
May 15, 2023

Thank you for the information, however it still doesn't add up.

i don't have anywhere the max amount of storage used. are applications counted toward cloud size?

kglad
Community Expert
Community Expert
May 15, 2023

ah, thank you. i thought THIS was how i contacted adobe.


no, these are help forums and we are able to solve most problems, but once it requires looking into your personal account, that requires adobe support.  they can check what plan you actually have (as opposed to what you're paying for) and check your files etc.

 

if you have time, keep this thread updated after contacting them.