I have valide creatuve cloud photography subscription, and for a few weeks it has been suddenly unpossible to connect to any application from my laptop (Windows 7), from which it was working fine before. I didn't work offline either. On my desktop, it works fine.
On my laptop, it happens with dsl connection using wifi (or not) when i'm at my parents. At home, i have optic fiber 400 Mb and i have the same problem.
I tried to call customer service who sent me a pack of tools to run on my laptop and closed my ticket, and i found no anomaly... Disconnecting antivirus, firewall, etc didn't help...
Now, i tried to uninstall all CC apps and maybe do a clean reinstall, and it doesn't let me uninstall because it finds no connection to Adobe servers. Well, i could drop them in the trash bin but i guess it won't properly do it.
I need to use Adobe Lightroom when i'm at my parents or out of home. I'm kinda despaired to find a solution. If an employee could look what's wrong in my computer, it would be great because self diagnose stuff, i did, and it did nothing.
And also, i tried the Windows 7 date and time stuff, the error message says to do. Wrong time, good time, automatic time..., nothing worked.
It works again !! Thanks a lot for your help, Nancy !
So, i visited your first link, and i checked Windows 7 updates for my laptop. There was a non compulsory update pack from 2020 and another one. I did all updates suggested, restarted and CC was working again.
Thanks again, Nancy, you have been very helpful and pointed directly what was the problem with my computer.
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Nancy O'Shea, Adobe Product User & Community Professional Alt-Web Design & Publishing ~ Web : Print : Graphics : Media