Constant black screens

Community Beginner ,
Aug 08, 2022 Aug 08, 2022

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Hi 

 

I'm trying to evaluete if adobe applications cause my constant black screens or not. 

 

I bought a new laptop ASUS VivoBook Pro 16X OLED Laptop, 16”   (N7600PC-EH77) 6 weeks ago. worked for a 1 week, than started black screening. Sent that laptop back , got the same again in hope it was an issue with the laptop. I did talk to asus. they say the laptop is not reported to have that kind of issue. and they also could not diagnose it. 

 

now the new laptop is doing the same thing after one week. I'm unlcear if it's the laptop or the software. In general i work with lightroom, illustrator, Indesign, photoshop and adobe acrobat. Most of the time I have all open at the same time. 

 

sometimes it flickers a bit black before hand. sometimes it just turnes black. 

I read up on a few things and have done some settings in photoshop and lightroom. all of them are not accabtle in work flow ... and with a new computer. for example not showing the precise brush size in photoshop. 

 

anybody else experiencing black screens? 

 

ps. i changed the laptop initially because my old one had blues screen as open gl could not be updated on my graphic

 

 

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Community Beginner ,
Aug 08, 2022 Aug 08, 2022

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sorry. my setup is.

 

1. versions of app. upto date in all adobe apps. 

2. pc, laptop, asus.

ASUS VivoBook Pro 16X OLED Laptop, 16”   (N7600PC-EH77) 

windows 11 Home 64-bit 10.0.2200

16" WQUXGA (3840 x 2400) 16:10 OLED Screen 400 nits display with ultra-slim 4-sided NanoEdge bezels
Latest Intel Core i7-11370H Processor (12M Cache, up to 4.8 GHz) and discrete NVIDIA GeForce RTX 3050 - RTX Studio Ready

 

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Community Expert ,
Aug 08, 2022 Aug 08, 2022

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[Moderator moved from Using the Community forums to Creative Cloud Services.]

In which apps & versions are you seeing black screen?

Do you have the latest graphics drivers from NVIDIA's website?

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Aug 08, 2022 Aug 08, 2022

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Blackscreen happen out of any software I  work, unfortenately. I really  have not been able to narrow it down. 

sometimes the keyboard is still on, sometimes it just shuts off. 

 

I had crashes while working in Lighroom and Photoshop, mostly. But also in illustrator and indesign just now. 

 

In lightroom it flickers to black first, for some time than crash. 

there turned off the "use grapic cards" 

 

Photoshop. I feel it first becomes a bit unresponisve with the keyboad.
i turned of the brush settings to from precies (like drawing with my left foot:-))

 

i was conviced some faulty new laptop part. but having the second complete new laptop doing the same thing... i'm at loss. 

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Community Expert ,
Aug 09, 2022 Aug 09, 2022

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Check that your GPU is compatible with latest Phothoshop.

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Aug 09, 2022 Aug 09, 2022

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it does. 

I'm much higher in most cases. 

just had another freeze. that's a new thing with the new nvidea driver.

PreviewScreenshot 2022-08-09 134723.png

 

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Community Beginner ,
Aug 10, 2022 Aug 10, 2022

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I'm starting to think it is lighroom. what are settings i can try there? 

 

yesterday, i reset the lighroom settings and went back a few versions just in case. trying to find functionl solution. 

today, restart of computer, worked 5 minutes in lightroom. so much flickering. fan noise. black screen.

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Community Beginner ,
Aug 16, 2022 Aug 16, 2022

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I'm fairly certain the laptop overheads and no water what setting I make it will not change the black screens. 
I was for 3 days working from a different place with air conditioner and on a very cool marble table. no crash, no flicker, no lag. 1 hour at home first crash. 

 

this laptop does not like summer:-) I don't even have the fan on for me. Asus tells me no overheating with this laptop reported. And suggest cooling pad. But for me that defeats the idea of a laptop and being mobile. I have no intention to use the laptop on a cooling pad for the entire summer. 

 

anyways, thanks for all the help and the suggestions. 

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Community Expert ,
Aug 16, 2022 Aug 16, 2022

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Overheating is a serious problem. It doesn't bode well for the longterm life your machine. To prolong it, get a chill mat. You'll find plenty on Amazon.com

https://www.amazon.com/chill-mats-laptops/s?k=chill+mats+for+laptops

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Aug 16, 2022 Aug 16, 2022

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Hi Nancy 

Thanks. However, I'm actually in the process of returning this laptop. It's just not something i want or can accept from a laptop of that price and just 2 weeks old. 

I have no intension bringing a cool pad to everywhere I work. Defeads the beauty of being mobile. 

 

 

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Community Expert ,
Aug 16, 2022 Aug 16, 2022

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LATEST

This may interest you.  6 Best Laptops that Don't Overheat

https://techtaalk.com/6-best-laptops-that-dont-overheat/

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Aug 08, 2022 Aug 08, 2022

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nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-https://www.nvidia.com/Download/driverResults.aspx/159679/en-us/
--To achieve the highest level of reliability, Studio Drivers undergo extensive
--testing against multi-app creator workflows and multiple revisions of the top
--creative applications from Adobe to Autodesk and beyond

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Community Beginner ,
Aug 08, 2022 Aug 08, 2022

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Thank you.

I was able to update to the newest driver for my model. I guess now we wait an see. Should know in a day. 

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Community Beginner ,
Aug 09, 2022 Aug 09, 2022

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unfortenately, driver updates have not resolved my issues. 

this morning, while working in lightroom, total freeze. not a black screen, that's new. but had to hard reset. 

than. 1 hour later, while working in photoshop, black screen

 

crashes. are clearly in conncetion to using adobe software. most likely photoshop and lightroom. i did not have other software open in both occasions except chrome and skype. 

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Community Expert ,
Aug 10, 2022 Aug 10, 2022

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Try closing Skype.

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Community Beginner ,
Aug 10, 2022 Aug 10, 2022

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this worked for 90 minutes. worked in photoshop and lighroom. screen freeze in lighroom while renaming a file. 

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Community Beginner ,
Aug 10, 2022 Aug 10, 2022

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this crash, also corrupted the file i worked on for the last 30 min. sigh. 

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