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S
saneef
Participating Frequently
December 7, 2014
Answered

'Core Sync' app is showing 'not responding'

  • December 7, 2014
  • 2 replies
  • 2361 views

When ever I pick any desktop fonts from Typekit, I found it's not synced to my computer. I tried restarting the Adobe Creative Cloud. Then it will sync properly. Similar problem is there with Adoble Cloud files getting synced.

Later when I check Activity Monitor, when every this problem arises 'Core Sync' app is showing 'not responding'. At times, instead of 'Core Sync' app, 'Creative Cloud' will be showing 'not responding'.

Any idea how to fix this? It's being very difficult with work with Cloud files since every time I update a file on cloud need to restart creative cloud to upload the file to my colleagues.

This topic has been closed for replies.
Correct answer wharress

Hi Przemek,

Thank you, I have now attached your process sample to bug 3913858.

Thanks

Warner


Hi,

Could you update to the latest Creative Cloud that was released this morning UK time and let me know if this solves the issue you are seeing?.

This can be done automatically from the Creative Cloud application.

Or can be downloaded from the link below.

Creative Cloud (1.9.0.465)

Download Adobe Creative Cloud

Thanks

Warner

2 replies

D
davidcrickett
Participant
December 21, 2014

I am having the exact same issue. Very annoying. A restart fixes it. Please!

MacBook Pro Retina, summer 2014, Yosemite 10.10.1

- David

wharress
wharress
Participating Frequently
December 16, 2014

Hi,

Would you be able to send me your log files so I can better see what might be causing this issue?

You can find your log files at...

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)


please send them on to me at harress@adobe.com


S
saneefAuthor
Participating Frequently
December 16, 2014

Hi Warner,

Here are some of the recent log files. Hope this fill help you find the issue.

Best

Saneef

wharress
wharress
Participating Frequently
December 17, 2014

Hi Saneef,

I am not seeing any logs in my email. Could you upload them via the Creative Cloud website and send me the direct link?.

Thanks

Warner

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