Skip to main content
derektchristie
Participant
Aug 23, 2018 3:40 PM UTC
Answered

Core Sync Constantly At 100% CPU Usage.

I need help. I have a new MBP 2018 and recently Core Sync is hogging resources, turning my Mac into a frying pan. Constantly chewing up 100% CPU on Sctivity monitor and firing up the fans.

I have closed all processes, uninstalled CC with the official Uninstaller as per previous answers with this issue. Reinstalled and boom, 100% CPU usage. When I'm not plugged into the main I'm lucky to get 30-45 mins battery time with Core Sync running.

Any help would be appreciated.

This topic is closed to new replies. Start a new post to keep the conversation going.
David__B
David__BCorrect answer
Legend
Mar 22, 2021 5:15 PM UTC

The latest updates to the Creative Cloud desktop app include bug fixes related to high CPU use from Core Sync and CEF Helper which affects some systems.


https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html

Version 5.4.2.540 for macOS (Intel and ARM) and version 5.4.2.541 for Windows (Intel) released on 03/12/2021

 

You can install the latest version from here:
https://www.adobe.com/creativecloud/desktop-app.html

 

We've also seen some issues in the past with illegitimate versions of Core Sync causing issues
https://helpx.adobe.com/creative-cloud/kb/coresync-is-using-high-cpu-on-my-windows-machine-.html

 

 

24 replies

David__B
David__BCorrect answer
Legend
Mar 22, 2021 5:15 PM UTC

The latest updates to the Creative Cloud desktop app include bug fixes related to high CPU use from Core Sync and CEF Helper which affects some systems.


https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html

Version 5.4.2.540 for macOS (Intel and ARM) and version 5.4.2.541 for Windows (Intel) released on 03/12/2021

 

You can install the latest version from here:
https://www.adobe.com/creativecloud/desktop-app.html

 

We've also seen some issues in the past with illegitimate versions of Core Sync causing issues
https://helpx.adobe.com/creative-cloud/kb/coresync-is-using-high-cpu-on-my-windows-machine-.html

 

 

Translate
Participant
Feb 1, 2021 6:58 PM UTC

This still seems to be an issue. I am using a newer MacBook Pro running Catalina and I couldn't understand why my fan was always running high even when I was only browsing the web. I opened Activity Monitor and saw that Adobe Core Sync was bouncing between 99% and 100% CPU usage. I ended up force quitting Core Sync and within a few minutes my fan slowed down and my MacBook started to cool down. 

Adobe support: Not only is this annoying, but it is also potentially decreasing the lifespan of people's computers. The effect of running a processor at 100% constantly will, over time, began to degrade the processors through a process called electromigration.  Adobe Sync is destroying people's computers. This needs to be fixed. 

Electromigration is when metal atoms wander into the dividing layers on a microprocessor. It is caused by the combination of electricity and heat. Processors are designed to run within certain heat and electrical specifications, and if run at higher heat and/or electrical specifications, electromigration may occur. If this occurs to a great degree and enough metal atoms wander off of the lines in a processor, they may permanently ruin the processor by thinning a connection so that it does not work effectively, or even making an electrical connection where one is not intended to be. Overclocking and raising voltage supplied to a processor increases the risk of electromigration.

 

http://www.geek.com/glossary/E/electromigration/

 

A more in depth explanation can be found here: http://www.csl.mete.metu.edu.tr/Electromigration/emig.htm

Translate
MHicken
Participant
Feb 1, 2021 9:48 PM UTC

Try opening all recently upgraded Adobe apps, the closing them. This worked for me.

Translate
MHicken
Participant
Jan 13, 2021 7:53 PM UTC

I still see this issue occasionally on my macbook pro. It usually right after updating some adobe apps. If I open all the apps that were recently updated, then close them, the problem goes away. I just validated this after the latest 2021 update.

Translate
jeroenr92072295
Inspiring
Dec 18, 2020 8:52 AM UTC

For anyone on a Windows PC, I learned that CC has trouble with folders that contain many files: once I consolidated these folders into ZIP files, that impacted the performance quite positively. And every time I progressed into reducing the amount of folders with many files, performance improved even more. 

 

Still, for a very brief moment, CoreSync and Explorer together manage to gobble up ~50% of CPU (which causes my CPU to be used 100% for that brief moment), but at least I do not have to wait that long anymore.

 

Though that this works, it also feels like a workaround to me. I still think that this is a problem.

Translate
Priel
Known Participant
Dec 20, 2020 6:38 PM UTC

thank you.
for me now the issue fix itself after so many updates...

Translate
jeroenr92072295
Inspiring
Dec 1, 2020 12:20 PM UTC

Same issue here. Since 2018 I have always had this issue. No exceptions. On Windows, high CPU of CoreSync is paired with high CPU of Explorer.exe. When I turn on my Surface Book or wake it up from sleep mode (not quite a low-end laptop, I would say), I have at least 5 minutes of constant 100% CPU usage dominated by CoreSync and explorer. I did many things. Changing CPU priority, changing upload/download limit for Creative Cloud, reinstalling Adobe CC (from the official website), reinstalling Windows... Nothing works. Leaves me at the only conclusion left: it must by CoreSync in combination with explorer. Please do sort it out.

Translate
jeroenr92072295
Inspiring
Dec 10, 2020 12:17 PM UTC

Seems now that as soon as I force quit my Explorer.exe, the CPU load decreases dramatically (briefly towards ~20% for Core Sync, but soon after closer to 0). I would have to verify this, but I think that explorer.exe does interfere with Core Sync or vice versa. If I quit explorer, Core Sync has time to do its job. If I quit Core Sync, it will reappear, same issue. Anyone following this issue?

Translate
David__B
Legend
Aug 24, 2018 10:38 PM UTC

Hi Derek,

Sorry to hear about your difficulties.

A few questions and things to test:

  • Would it be possible to capture and screen a screen shot from Activity Monitor?
  • Are you actively syncing files when this issue is occurring?
  • Does unchecking the sync on/off option in the Creative Cloud app preferences make the CPU use go down?

  • Also, just to confirm, what version of the Creative Cloud Sync is listed in the preferences?

Please get let me know when you get the chance,

Thanks,

- Dave

Translate
Play@HomeDad
Participant
Sep 10, 2018 9:42 PM UTC

Any update on this? Support told me it was my fault that Core Sync was taking up 100% of my CPU and it's because my 64 bit system needs to be upgraded to 64 bit ... not the sharpest tool obviously.

First he said Lightroom was to blame, so I uninstalled it. Not worth the trouble.

Translate
jasonh54588486
Participant
Sep 18, 2018 11:56 AM UTC

I paused the syncing and the CPU went down to normal levels. I am not sure why it uses 100% minimum when it is not paused

Translate
Kanikas
Legend
Aug 23, 2018 5:43 PM UTC