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Core Sync missing

New Here ,
Oct 31, 2022 Oct 31, 2022

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Hi, for the past sour months, I'm unable to sync or download any creative cloud apps on my mac, and I've already trying reinstall the creative cloud app and all kind of reset. Finally I realized I'm missing the Core Sync service, and I'm unable to figure out how to make it back to my computer. Is there any way to fix this problem?

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Cloud storage web assets , Collaboration , File sync , Libraries

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Adobe Employee ,
Nov 01, 2022 Nov 01, 2022

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Hi There,

 

We are sorry for your difficulties. Could you please let us know the version of the Creative Cloud Desktop Application installed on your PC, Also we have an article link below which will help you to troubleshoot the issue. Please refer below:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-crash-core-sync.html

 

Please let me know if this helps. We are here to help you.

 

Regards,

Neelam

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New Here ,
Nov 01, 2022 Nov 01, 2022

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It's the latest version, but the thing is the whole folder is missing.

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Adobe Employee ,
Nov 02, 2022 Nov 02, 2022

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Hi There, 

 

Thank you for the information. As you already tried uninstalling the CC Application, I would request you to perform a clean uninstall and reinstallation again. Please refer to the below link:

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

Please let me know once done and also check if the Core sync gets available.

 

Regards,

Neelam

 

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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for that clean install: follow each applicable step:



uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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LATEST

Resolve Connection Errors:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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