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piixy
piixy
Inspiring
March 7, 2015
Answered

core synch crash

  • March 7, 2015
  • 1 reply
  • 980 views

HI!! I  seem to have a problem with Core Synch as the pictures below are showing.I got these warning  after I  clicked on a facebook video link and windows started popping up uncontrollably , and the last one had a message that mac detected a virus and there was  repair button . I just closed them all deactivated Facebook. And then got the Adone warning. Anything I can do to fix it?? thank you!

This topic has been closed for replies.
Correct answer wharress

Hi,

You are on an old version of Creative Cloud, this issue was fixed a while back. Please update to the latest Creative Cloud please. https://creative.adobe.com/products/creative-cloud

Thanks

Warner

1 reply

wharress
Community Manager
wharressCommunity Manager
Community Manager
March 9, 2015

Hi,

Coud you send me a copy of the CoreSync Crash log please. You can find this at the following location:

  • Macintosh HD ▸ Users ▸ yourusername ▸ Library ▸ Logs ▸ DiagnosticReports

The file will be named Core Sync_2015-XX-XX-XXXX


(You can also open the Console application on Mac OS X and view the file on the left sidebar and mail it directly from the application.


Thanks

Warner

piixy
piixyAuthor
Inspiring
March 9, 2015

Many thanks Warner! tks!!

You can download it here;

Adobe Creative Cloud

wharress
Community Manager
wharressCommunity ManagerCorrect answer
Community Manager
March 10, 2015

Hi,

You are on an old version of Creative Cloud, this issue was fixed a while back. Please update to the latest Creative Cloud please. https://creative.adobe.com/products/creative-cloud

Thanks

Warner

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