Crash every minute or so after automatic update to 2.1.0.108 - Adobe Core Sync

Hello Jason

Our engineering team would like to look deeper into this issue. Could you collect the log files for this issue for us to review? Then once you have the logs files. Can you upload the files in a single zip file to your Creative Cloud account and share the link with us here?  Here is a link to show how to upload your files and share them. Creative Cloud Help | Share files and folders  & Online file storage and sharing | Creative Cloud Assets

They log files are located at;

Mac:

The log file can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CloudSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The Users Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html

Windows:

The log file can be found here:

C:\Users\<username>\AppData\Roaming\CloudSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show it if needed

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Your help is appreciated.

Regards

Scott

This method worked for me.  Running MacOS X 10.10.3 with admin privileges…

1)  Quit Creative Cloud app

2)  Delete ~/Library/Application Support/Adobe/CoreSync/*.db*  (should be 3 or 4 files, but could be more if you have multiple accounts signing into CreativeCloud) (As noted by Chris Cox) with terminal commands:

    cd ~/Library/Application Support/Adobe/CoreSync

    rm *.db*

3)  Click on the Creative Cloud Files link in the Finder (left side, under Favorites) - the OS will see that it's a bad link and should remove it from Favorites and replace it almost immediately with a working link. (As noted by Chris Cox)

4)  Search for CoreSync running process with terminal command:

    ps -ef |grep CoreSync

    Example output

    501  4759     1   0  5:57PM ??         0:00.82 /Applications/Utilities/Adobe Creative Cloud/CoreSync/Core Sync.app/Contents/MacOS/Core Sync

    501  4760  4759   0  5:57PM ??         0:02.17 /Applications/Utilities/Adobe Creative Cloud/CoreSync/Core Sync.app/…..{lots of stuff}     

    501  5252  4868   0  6:29PM ttys000    0:00.00 grep CoreSync

    kill 4759 {match to the processes on your computer}

    kill 4760

5)  Start Creative Cloud - Sync of many files to begin…

Thank you, that fixed it for me on a Windows install, although it was little more complicated than that for me.  I had to stop/kill CoreSync first to delete the relevant files, then wait for the CC application to restart the service before sync was restored.  In the meantime, CC had made a dozen copies of the Creative Cloud Files folder, one for every time it attempted unsuccessfully to start up during the breakage.  The original folder was appended with (unknown) (1) - each subsequent failed copy incremented that last number.  When working again, the correctly named folder is being synced from empty, meaning all files have to be recreated.  Hopefully they were all in sync prior to the breakdown.

Also, my sync folder was located in a non default location on a secondary drive.  I wonder if everyone with this problem shares that or if it's unrelated.

I can't find any CoreSync folder in ~/Library/Application Support/Adobe/. Can it be somewhere else? The error window pops up every 20 seconds now....

It hasn't resolved my issue. I am currently experiencing this:

Cheers Chris, Sorted me out too...

Hi Jason and Rune,

Could you try simply uninstalling and reinstalling the Creative Cloud app? I'm wondering if the permissions might have somehow become damaged.

I'd recommend going into the Creative Cloud app preferences and in the General section disable the launch at login option

After that, reboot the Mac and use the uninstaller from within the Creative Cloud folder in Applications

You may need to use the uninstaller if you are told its needed for installed products https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

or use the cleaner tool to remove it Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Please post back if you're still having difficulties after doing so.

Thanks,

- Dave

Hi,

Have you tried to turn off the File Sync preference in the Creative Cloud desktop app?

regards,

steve

Same issue here. Error message popping up every minute. It's hard to get anything done with this