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Creative Cloud 502 Error Code on Apps Tab (Windows)

New Here ,
Mar 06, 2022 Mar 06, 2022

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Hi,

I get a 502 error when I open Creative Cloud and go to the "Apps" tab.

 

"Download error. Unable to reach Adobe servers. Check your internet connectivity and firewall settings, and then try again. (502)".

 

I'm trying to uninstall my Adobe apps for various reasons. When I try Settings > Apps & Features > (Illustrator/Photoshop) > Uninstall it opens up Creative Cloud but I cannot see the apps. Interestingly, the in-app updates for Acrobat DC were stuck at 9% as well, which could be a related issue?

I've tried disconnecting from my VPN and turned off all Firewall protection then run Creative Cloud as admin but it still won't list the apps. I am connected to the internet.

 

Windows 10 Home, 21H2, 19044.1526, Feature Experience Pack 120.2212.4170.0

Creative Cloud 4.2.0.211

 

Thanks

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Community Expert ,
Mar 07, 2022 Mar 07, 2022

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LATEST

adobe recently increased their requirements for browser security, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

if that's not the problem and if you have a non-current os, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html#sa_src=web-messaging000

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos? if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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