creative cloud and billing problem

New Here ,
Sep 18, 2022 Sep 18, 2022

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Hi I have a student verified account and creative cloud should be free to me as my fellow classmates but I have been getting charged 24.96 pounds monthly for creative cloud app plan but in the link where the invoices should be, there is nothing. It is completely blank.

Can someone please help me as my adobe account, there is no proof of me being charged in my adobe account but every month, 24.96 is being deducted from my bank account as adobe creative cloud service.

 

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Cloud storage web assets , Collaboration , File sync , Libraries

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Community Expert ,
Sep 18, 2022 Sep 18, 2022

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Sep 18, 2022 Sep 18, 2022

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Is your school deducting the money as part of your education program?  You should investigate.

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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