Creative Cloud app interface goes blurry the instant I move my mouse

[Hoover1979]

The Adobe Creative Cloud App keeps going blurry the instant I move my mouse after opening up the app. The left image is what the app looks like the instant it opens and the right image shows what happens the in instant I move my mouse.

Attached is a Pastebin link with my full DXDiag information:

https://pastebin.com/xg7xRXeQ

.

[kglad]

does that happen with any other app?

[Hoover1979]

No,  just the Adobe CC app.

[kglad]

i've never seen that reported so i suspect it's something unique to your computer.  however, if it is because of a cc desktop issue:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

[Hoover1979]

I tried that, but no dice.  As soon as I move the mouse the text and images go blurry again.  I don't think it's possible to fix this issue on my end.

[kglad · Accepted solution]

if you did all that and the problem remains it confirms the problem's not the cc desktop app but something else on your computer.

[Hoover1979]

Maybe it's a network issue, I am in Australia and we have utterly woeful internet.  While others get 1gbps at a reasonable price, I have to pay $110.00AUD per month and can only get 100mbps during off-peak hours and 50-75mbps during peak hours.  Plus, my PC is on the other side of the world as Adobe's US server, and I get a ridiculous ping (100+ ms) when I try to ping any US server.  I don't play MMO games as they never have Australian servers and it just rubber bands like crazy.

[kglad]

i don't think your network would cause that problem.  the desktop app is local to your computer and nothing changes (in the cc app) based on mouse movement.

[jimf777]

Same issue here. I found that resizing the app window temporarily fixes the blurriness, but not for long. No other app or program does this and I don't think it's done this before and I've had the CC since about the time it came out

[jimf777]

I just noticed that when another window has focus, it clears up, again temporarily but longer.

[kglad]

any new app/update since problem started?

[David248417468sfs]

Same thing happeneing on windows with no explanation

[kglad]

@David248417468sfs 

has this been a problem since the first install of the cc desktop app?

[Joek25121891bs98]

Hey, this is what I did to solve the problem. Go to your NVIDIA control pannel and turn on Image scaling. You can leave it on 50%, but if that doesn't work... Bump it up to 100%, I just fixed this for myself and am not sure if it is a permanent solution. Hope it helps.

[Joek25121891bs98]

Ignore what I said. I didn't fix it, but the first part of the fix I found in this Youtube seems to have done it for me. (fingers crossed) https://www.youtube.com/watch?v=auFVNmZ3d2Y

[kglad]

@Joek25121891bs98 

thank you.

[Christopher - DMM Studios]

I'm having this problem on Windows 11, and it seems to correlate with/start when I try to run Adobe Acrobat, which says it can't run in Protected Mode. Trying to run without that mode (top option) leads to the Fatal Error.

This is a brand new install on a brand new Win 11 computer!

[kglad]

@Christopher - DMM Studios 

is this an acrobat only problem?